Case Study: B. Stoveburden Trucking Company
Improvement initiatives may be little more than educated guesses at the ideas and activities that have the potential of improving the maturity level of a process or knowledge area. Remember, they may have come as a result of a brainstorming session. Even though they are the task force’s educated guesses, they are expected to result in some level of improvement. That expectation may even be stated quantitatively. As a result, we have to continuously monitor the actual improvement and take the necessary steps to continue to deliver improvements until that expectation is met or...