Cisco Unified Contact Center Express Solution Reference Network Design

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Cisco Unified Contact Center Express Solution Reference Network Design

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This document provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Unified CCX), Release 6.0. With proper planning, design, and implementation, Unified CCX provides a reliable and flexible voice processing and contact center solution for the enterprise. This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for Unified CCX.

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