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CRM Unplugged Releasing CRM Strategic Value

Chia sẻ: Trần Ngọc Sang | Ngày: | Loại File: PDF | Số trang:226

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Experts estimate that more than fifty percent of all Customer Relationship Management (CRM) implementations will be seen as failures from a company’s viewpoint. However, implemented the right way, CRM is useful, profit-enhancing, and even vital to businesses. Focusing on the implementation of effective customer strategy and driving return (i.e., through customer insight vs. simply loyalty), CRM Unplugged demonstrates how CRM should be defined, approached, and profitably applied to any size business....

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