Customer Satisfaction Assessment at the Pacific Northwest National Laboratory

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Customer Satisfaction Assessment at the Pacific Northwest National Laboratory

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The Pacific Northwest National Laboratory (pNNL) is developing and implementing a customer satisfaction assessment program (CSAP) to assess the quality of research and development provided by the laboratory. This report presents the customer survey component of the PNNL CSAP. The customer survey questionnaire is composed of two major sections: Strategic Value and Project Performance.,,

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