Customer Satisfaction Assessment atthe “Pacific Northwest National Laboratory

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Customer Satisfaction Assessment atthe “Pacific Northwest National Laboratory

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The Pacific Northwest National Laboratory (PNNL)is amulti-program laboratory operated by Battelle for the United States Department of Energy (DOE). PNNL is one of the laboratories operated by the DOE ,Ofice of Science. PNNL is tasked with the development and delivery of technology in environmental science, energy science, health science and national security. The laboratory employs approximately 3500 stti members .- and has an operating budget of approximately $500 to $600 million.

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