Customer Satisfaction Made Easy A plan for actively listening to customers of Labor Market Information Products and Services

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Customer Satisfaction Made Easy A plan for actively listening to customers of Labor Market Information Products and Services

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Why measure customer satisfaction? Because it’s required! The Workforce Investment Act of 1998 says states need to “consult with customers about the relevance of the information disseminated through the statewide employment statistics system, in order to continuously improve the system.” The two key parts of this statement are: • Consult with customers • Continuously improve the system It’s also a requirement of the One Stop LMI grant from the Employment and Training Administration!......

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