Customer Satisfaction Measurement: how not to do it, how to do it and why it should be done.

Chia sẻ: Da Thao | Ngày: | Loại File: PDF | Số trang:11

0
104
lượt xem
32
download

Customer Satisfaction Measurement: how not to do it, how to do it and why it should be done.

Mô tả tài liệu
  Download Vui lòng tải xuống để xem tài liệu đầy đủ

Nigel Hill is founder and Managing Director of The Leadership Factor, a research company which specialises in measuring satisfaction and loyalty. Based in the UK, USA, Australia, France and Italy, The Leadership Factor conducts CSM surveys for many blue chip companies and runs seminars on measuring customer satisfaction and employee satisfaction both in Europe, America and Australia. Nigel is author of ëThe Handbook of Customer Satisfaction Measurementí and ëHow to Measure Customer Satisfactioní, both published by Gower. ...

Chủ đề:
Lưu

Nội dung Text: Customer Satisfaction Measurement: how not to do it, how to do it and why it should be done.

Đồng bộ tài khoản