# Ecommerce transactions - BAMBOO BASKETS to Japanese

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## Ecommerce transactions - BAMBOO BASKETS to Japanese

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NEGOTIATION, SIGNING CONTRACT, PAYMENT, IMPLEMENTATION OF INTERNATIONAL SALES CONTRACTS IN E-COMMERCE (BY E-MAILS)

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## Nội dung Text: Ecommerce transactions - BAMBOO BASKETS to Japanese

5. Examples of ICT application in Vietnam for Business – CASE STUDY 2003-10-07 Dear Mr. Hoang , We received your basket samples today. Thank you very much. Watching them we regard almost same as our proper items made in China. They could be satisfied with our customers. We'd like to confirm those price. Watching your last sheet, E (big one) is $0.60, F (small one) is$0.56. Is that right? Also let me know the price of coaster. Their color are little pale, but we suppose you could meke them little deep easily as our original. Also let me know the information of fork. Best regards K.Tabata 9. FORMAL ORDERS 2003-10-22 Dear Mr. Hoang , After then, we discussed with all our staff, we'd like to have a first test order to you with basket items. Watching your sample of basket, we regard they are well-skilled high quality and no worse than that of China's. We believe you could produce them all almost same as samples. This is the first business for us on each other, this have a meaning of test order for our long relationship. We are sorry we couldn't order so few quantity by 20' container. Our rough order is like that. Pls. calculate a C/F and let me know. We'll adjust. E. IP-MIY-005 Square basket (28x28x11.5cm) USD 0.60 (FOB) 2,500pcs F. IP-MIY-006 Rectangular basket (18.5x28.5x11.5cm) USD0.50 (FOB) 1,000pcs A.IP-MIY-001 Handy basket (12x22x15cm) USD0.83(FOB) 1,000pcs the size not including handle Re.color, though our Chinese samples are little dark brown, but pls. color them like A type you could send to us. They are little light and little like reddish-brown. How about your delivery time? Which way you prefer L/C or T/T? But we are sorry they will be little delay because we will visit China exhibision from the day after tomorrow for 6 days. Best regards K.Tabata 2003-10-23: REPLY – Amending PRICES , typing fault Dear Mr.K.Tabata, Thank you very much for your order. Firstly, please accep our appologies for the mistake in unit price of item F, in you e-mail dated 07 Oct you ask us to confirm the price USD 0.56, we accepted but there was a mistake we typed USD 0.50 in our reply (we enclose that e-mail at the end of this e-mail). We would like to confirm the price for the three items as follows (same as the offer in Excel file): E. IP-MIY-005 Square basket (28x28x11.5cm) USD 0.60(FOB) x 2,500pcs = USD 1.500 F. IP-MIY-006 Rectangular basket (18.5x28.5x11.5cm) USD 0.56 (FOB) x 1,000pcs = USD 560 A. IP-MIY-001 Handy basket (12x22x15cm) USD 0.83(FOB) x 1,000pcs = USD 830 (the size not including handle) Printed on 3/29/2009 5
8. Examples of ICT application in Vietnam for Business – CASE STUDY 3. Two voyages per week 4. Seven to Eight days from HaiPhong Port to Kobe Port 5. We have been dealing with this shipping company for years. If you have further inquiries, please kindly let us know. Best regards, Hoang , 13. SHIPPING DATE 2003-12-03 Dear Mr.Hoang , Thanks for your email of sending samples. Now we'd like to ask you about those matters. When is your estimate shipping date? We are very sorry to ask you; Could you dispatch samples of only handy basket about 5 pieces? It is the first item for us, so we have to plan gift set using that basket. Best regards K.Tabata 14. Changing terms of trade FOB  CFR 2003-12-08 Dear Mr. Hoang , Though we faxed you our forwarder information of K-LINE, we noticed they are little expensive $20 comparing to your recommedation. We'd like to confirm is Viconship career agent? If so, pls. use that company instead of our agent. Sorry and best regards Tabata 15. TROUBLES-TROUBLES-TROUBLES 2003-12-15 Dear Mr. Hoang , We received your samples last Friday. Thank you very much. Watching them, color of rect. box is almost good as same as our original sample. Indeed same color with square basket, pls.start. Re. color of handy basket, enclose pictrure for the reference. color of this time, almost good, but comparing to the 1st one in the front side of the picture, still little different. It will be better to make them only a little brighter as the 1st one. You don't have sample of 1st one? Best regards Tabata Dear Mr. Hoang , We are sorry that forgot to advise you. Color of handle of this time, somehow little yellow, orange. Pls. put them back first natural color. Best regards Tabata 16. DELIVERY Printed on 3/29/2009 8 9. Examples of ICT application in Vietnam for Business – CASE STUDY 17. COMPLAINTS – Unadvoidable or NOT 2004-01-20 Dear Mr. Hoang, We received your cargoes today. Watching them, we can't help complaining about standard and quality. 1. Handy basket Somehow color of handle re. handy basket become white. Why? We should have asked you Pls. put them back first natural color. In last email. Did you mistake those meaning? Anyway they are very strange to watch them why the part of handle white. Don't you think so? I never said put them white, just put back the first natural (brown) color. Somehow they are very often alter, brown orange and white. Those color of handle must be almost equal to those body color, brown like your first sample. Or black will be also fit well. Anyway if you couldn't understand, do not hesitate to ask me. How do you think about the solution way of this time? Let me know your comments. 2. Square basket Somehow those height became low about 1.5 cm even also mother body and lid. Kindly review and compare with our Chinese sample. 3. Rectangular basket They are not improved about the size of width though we asked you before. They are too long about 1 cm. We are afraid that not to fit in our regular box owing its oversize. Length are good. But your quality and color finish are rather good, very regrettably those breach. Also lose oppotunities to expand your items, because we interrupt the schedule to visit you on next month at this moment. Best regards Tabata 18. HANDLING THE COMPLAINTS – EASY OR NOT 2004-01-21 Dear Mr. Tabata, Thank you very much for your e-mail informing us that you have received the shipment. First of all, we would like to sorry for the inconvenience caused. We have carefully read your comments about all the three items and checked all the emails we received from you. In fact, because you are our new customer, we have always tried to produce the products to meet your requirements both the quality and standard by sending the samplesfor your confirms before we produce all the shipment. For all the items, we have kept loyal to your sizes in your inquiry dated 22 Oct 2003 and reference to the Chinese samples. Moreover, when we received you e-mail informing us that you have received the samples dated 15 December 2003, you did not comment about the sizes of products. Therefore we think that the sizes are good and you just requireed us to focus on colour and quality. Printed on 3/29/2009 9 10. Examples of ICT application in Vietnam for Business – CASE STUDY 1. Regarding the handy baskets: General, we think "natural colour" is white. In this case, we will send all the cord to make handles (brown colour) to you. Please let us know your ideas about this matter. 2. About the square and rectangular baskets. In fact, we have really been careful about this matter and loyal to your inquiry dated 22 Oct 2003. Could you please kindly re-measure the products. Again, please accept our appologies for all the misunderstandings. Next time, we will discuss more carefully in all the details to supply the better products for you. If you have any further inquiry, please kindly let us know. We are looking forward to hearing from you. Best regards, Hoang , Director 19. SILENCE – GONE or WILL BE BACK 2004-02-02 Dear Mr. Hoang , After then, we are waiting for your right handy basket sample with code of right color. 2 or 3 pieces will be better. Also we are worried about cock influenza of your area. How's about? We wish you and your surrounding are all safe from those sick. Best regards Tabata 20. How to solve the problems 2004-02-03 Dear Mr.Hoang , Thanks for your email. We are relieved to hear you are all safe. Re. handy basket, enclosing pictures that you could send us when the first time. Kindly dispatch those basket for 4 pieces considering effective way of package. If you can dispatch another color code sample together with them, it will be appreciated. Best regards Tabata 21. Compensation 2004-02-26 Dear Mr. Hoang , We surely received your samples several days ago. Those baskets with brown color handle look very nice. We are very regrettable why our handle of stocks are so white. But it's too late, pls. consider that several deduction of these wrong colored hanlde of our stocks from next order. When that time, we'll consult with you. Best regards Printed on 3/29/2009 10 11. Examples of ICT application in Vietnam for Business – CASE STUDY Tabata 22. CONTINUING ORDER Dear Mr.Hoang , How are you? It's long time not having contact with you. Now we have a plan to order as below. IP-MIY-005 Square basket (28x28x11.5cm)$0.60 4,000pcs Re. IP-MIY-001 (Handy basket), we are nowR hesitated. Because the different color of handle of last 1,000pcs, we have still stocks most of them. But next catalogue we will publish this June, we will take a picture of them with right color handle. We'd like to ask you to discount of last mistaken. Concretely speaking, pls. deduct US$415 from this order. It is a half amount of last handy basket.$0.83x1,000pcs=$830$830/2=$415 If you could agree them, we will add to order those basket for 800pcs. Also pls. introduce your new attractive basket thru email suit for Japanese market. Do you have any other basket using except bamboo, for. ex. willow, rattan, seagrass or another materials. Though I tried your home page, very difficut to find interesting new items because so many items. Waiting for your reply with best regards, K.TABATA 23. PLACING 2nd ORDER 2004-04-13 Dear Mr.Hoang , Thanks for your understanding. Now, we'd like to place an order as below. But pls. be care about the size(height) of square basket. Our description of size is (28x28x11.5cm), but actual size is 28x28x10cm. Pls. be lenghthen the height about 1 cm both mother body and lid. Also your size description of handy basket is (12x22x15cm), but actual size is 12x22x16cm. Re. this, pls. be just correct the description to 12x22x16cm. Pls. obey those size strictly. 1. IP-MIY-005 Square basket (28x28x11.5cm) USD0.60(FOB) 3,700pcs$2,220 2. IP-MIY-001 Handy basket (12x22x16cm) USD0.83(FOB) 800pcs $664 Deduction for last inconvenience ▲$415 TOTAL \$2,469 We will T/T to your bank in these sooner days. Is your bank same as last time, 'BANK FOR FOREIGN TRADE OF VIETNAM'? Let me know your approximate shipping date. Best regards, Tabata Please answer the questions on page 1 ----- End ----- Printed on 3/29/2009 11