That was the voice of a high school freshman. He had me on the phone because his father had just taken away his computer. His offense? Cracking into my Internet account. The boy had hoped to impress me with how "kewl" he was. But before I realized he had gotten in, a sysadmin at my ISP had spotted the kid's harmless explorations and had alerted the parents. Now the boy wanted my help in getting back on line.