So exactly where is the beginning and where is the end of an IT Service Management (ITSM) project? There
may be many beginnings and many ends in implementing ITSM—depending on your approach. Implementing
ITSM in any organization can be a daunting task at first glance. But once you understand that it can be done
as a series of projects rather than just one big one, and when you combine the application of sound project
management techniques, as defined in A Guide Project Management Body of Knowledge (PMBOK® Guide)
from the Project Management Institute (PMI), with the power of the best practices for the key process...