Information in use and outsourcing aspects of digital

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Information in use and outsourcing aspects of digital

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This thesis is founded on the global growth of the service sector and its significance for society as a whole and for the individual human being. In the last decade, technology has changed the way services are created, developed and delivered in remarkable ways. The focus of the thesis is technology in interplay with humans and organisations and the socioeconomic- technical systems in which digital services play a central role.

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