A major overhaul of the IT Infrastructure Library® (ITIL®) is coming Spring 2007, and it will have a dramatic
impact on the entire IT industry. ITIL v3 presents an entirely new “hub-and-spoke” design with a descriptive
core framework as the hub and prescriptive solutions as spokes. Perhaps most useful are new implementation
templates based on industry, firm size, business model, and regulatory environment that provide an impressive
array of targeted solutions. An enhanced descriptive core, new and more prescriptive additions, improved guidance
on business alignment...