Lecture Business and society - Chapter 14: Consumer Stakeholders: Product and Service Issues

Chia sẻ: Pham Quang Huy | Ngày: | Loại File: PPT | Số trang:27

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Lecture Business and society - Chapter 14: Consumer Stakeholders: Product and Service Issues

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Contents: Two Central Issues: Quality and Safety; Consumer Product Safety Commission; Food and Drug Administration; Business’s Response to Consumer Stakeholders; Customer Service Programs; Total Quality Management Programs; Six Sigma Strategy and Process.

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Nội dung Text: Lecture Business and society - Chapter 14: Consumer Stakeholders: Product and Service Issues

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