Lecture Management - Chapter 7: Managerial planning and goal setting

Chapter 7 provides a more focused discussion of the overall planning process and a new discussion of using strategy maps for aligning goals. This chapter also takes a close look at crisis planning and how to use scenarios. The chapter’s fi nal section on planning for high performance has been enhanced by a new discussion of intelligence teams and an expanded look at using performance dashboards to help managers plan in a fast-changing environment.