Quality and Human Resources

Chia sẻ: Diemanh Diemanh | Ngày: | Loại File: PPT | Số trang:0

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Quality and Human Resources

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Human resources in the history of quality: Beginning of XXth century: employee achieves quality of product through standardization based on post-taylorist procedures by developing control = basic leverage (1920) Quality assurance teams achieve quality the on the basis of processes = medium leverage (1950) The whole organization is involved in Total Quality = global leverage (1990-2000)

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