Satisfaction analysis in different customer groups

Chia sẻ: Da Thao | Ngày: | Loại File: PDF | Số trang:18

0
91
lượt xem
9
download

Satisfaction analysis in different customer groups

Mô tả tài liệu
  Download Vui lòng tải xuống để xem tài liệu đầy đủ

To reinforce customer orientation on a day-to-day basis, a growing number of companies choose customer satisfaction as their main performance indicator. However, customer satisfaction must be translated into a number of measurable parameters directly linked to several aspects of a company’s products/services or else it will remain an abstract and intangible notion. Measurement will provide the analysts with the highest and lowest performance indicators, pointing out the leverage opportunities and the weaknesses of the company. ...

Chủ đề:
Lưu

Nội dung Text: Satisfaction analysis in different customer groups

Đồng bộ tài khoản