Telephone (or E-mail) Customer Service

You may have a small business and think this doesn’t apply to you….CHANGE YOUR MIND! Any business runs the risk of falling into some of these customer service traps – don’t let it be yours! • • • • • • • Overcomplicating Processes Scripting Inflexibility Lack of Empathy Failure to Follow Through Leaving out the Little Extras The Art of Apology Small business owners often think they need big business ways to be