Assertiveness skills

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  • Dedication This book is dedicated to my son, Max Charles, who, in spite of my influence, is very much his own man and, for one so young, has developed his own way of being assertive. Max, I’m proud of you. Thanks to Donna Coiera for transforming my handwriting into an acceptable WP format. “Will appeal to anyone in human resources or management training. It is successful in keeping jargon to a minimum without loss of precision. The concepts are immediately relevant, and each page will offer you a new idea, a new skill or a new way to look at a...

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  • Sally Aldridge is now in her fourth career as Head of Accreditation at the British Association for Counselling and Psychotherapy (BACP), a post she took up in 1999. She began work as a teacher of African history in Zambia and returned to the UK to train as a counsellor. Sally then spent a period working as a counsellor and Director of Student Services at Staffordshire University, and taught counselling skills and counsellor training courses at the University of Keele. At Staffordshire she set up the University Harassment and Bullying Network.

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  • This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A practical guide to self-awareness, communication skills and conflict management (Revised edition, Penguin Books, 2007). The guide is designed for use by anyone working in communication skills and personal development training.Resource material is grouped under major headings: Orientation, Self-esteem, Self-awareness and self-knowledge, Effective listening, Self-assertion, Managing conflict collaboratively, Reflection and closure....

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  • Assertiveness is one of the most important skills you can learn today. It can be used in almost any situation at work as well as in your home and social life. Assertiveness changes the way you communicate, changes the way you deal with conflict, and changes your own relationship with yourself. It is the gateway to confidence, respect, and self-esteem. As you will learn in this book, assertiveness is something you are born with and naturally good at. Only the intervention of others with your best interests at heart rob you of assertiveness and teach you unsatisfactory substitutes, such as...

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  • Welcome to the American Management Association’s Self-Study course on Asserting Yourself at Work. Assertiveness is a form of behavior and communica- tion that individuals can use to stand up for their needs and interests, their rights and values. It helps them to stand up to difficult people and stand out from others in positive ways. Equally important, assertiveness puts them in a position to exercise influence over their subordinates, peers, and bosses. This course will give you the skills you need to be more assertive.

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  • Drawings by Phil Hailstone Dedication This book is dedicated to my son, Max Charles, who, in spite of my influence, is very much his own man and, for one so young, has developed his own way of being assertive. Max, I’m proud of you. Thanks to Donna Coiera for transforming my handwriting into an acceptable WP format. “Will appeal to anyone in human resources or management training. It is successful in keeping jargon to a minimum without loss of precision. The concepts are immediately relevant, and each page will offer you a new idea, a new skill or a...

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  • Providing a rich resource of audio-visual material and activities, Speed Up Vocabulary is a student – centered practice book for beginners. It is suitable for use in the classroom or for home study. Many linguists consider vocabulary development to be more important than learning grammar, asserting that lexical items carry more meaning than grammatical structures and that one can survive in the target language community with a dictionary but not with a grammar book. They view comprehension as directly dependent on the ability to recognize the meaning of key words in a sentence.

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  • Companies today face a dilemma in marketing. The tried-and-true formulas to create sales and market share behind brands are becoming irrelevant and losing traction with consumers. In this book, Gerzema and LeBar offer credible evidence--drawn from a detailed analysis of a decade's worth of brand and financial data using Y&R's Brand Asset Valuator (BAV), the largest database of brands in the world--that business is riding on yet another bubble that is ready to burst--a brand bubble.

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  • Beginning in the 1980s, microfinance pioneers started shifting the focus. Instead of farmers, they turned to people in villages and towns running “non-farm enterprises”—like making handicrafts, livestock-raising, and running small stores. The shift brought advantages: non-farm businesses tend to be less vulnerable to the vagaries of weather and crop prices, and they can generate income on a fairly steady basis. The top microlenders boast repayment rates of 98 percent and higher, achieved without requiring that loans be secured with collateral.

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  • Learning about business in general and making new business contacts were more important for those with less than 8 years of work experience. Significant age and gender interaction effects were found for assertiveness skills acquisition, while significant age effects were found for sensitivity to differences and to diversity skills (Simpson, Sturges, Woods & Altman, 2005). Other studies, however, have found no effects for gender and experience (Zhao, Truell, Alexander & Hill, 2006).

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  • Chapter 12 - Communicating in the digital age. After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication; describe the process, personal, physical, and semantic barriers to effective communication; contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness;...

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  • Introduction to “The Art of Personal Effectiveness” We all love a good quote. A good quote can do many things. It can sum up in just a few words what it takes a whole day to learn. It can deliver something that has taken someone a lifetime of experience to discover. It can make us smile with its accuracy and wisdom. It can delight us with its turn of phrase. And it can hit the spot in encapsulating something we’ve come to understand ourselves. When asked for their favourite quotations, ones that mean something to them or ones that they were...

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  • In a more challenging, mature, and increasingly transparent market, this is unlikely to continue to be the case as it is increasingly possible to assembl performance records. Investors are becoming more assertive, and regulations/directives are playing an increasingly important role in the need for disclosure and accountability. The question of how manager performance is rewarded is therefore a key issue for the industry: do performance-related fees, for example, adequately distinguish between risk taking (higher beta) and genuine skill/out-performance (alpha)? ...

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  • Understand the process of communication. Eliminate barriers that distort the meaning of information. Analyze the basic patterns of organizational communication. Develop the skills of organizing and running effective meetings. Master electronic forms of communication such as e-mail and know when to use them. Work with an organization’s informal communication. Improve assertive communication, presentation, nonverbal, and listening skills.

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  • After completing this chapter, students will be able to: Recognize your natural leadership frame of reference and how you can expand your perspective, use power and politics to help accomplish important organizational goals, identify types and sources of power in organizations and know how to increase power through political activity,...

    ppt11p tangtuy14 02-06-2016 8 2   Download

  • Chapter 4 - Communication with patients, families, and coworkers. After studying this chapter you will be able to understand: Identify elements of the communication circle, give examples of positive and negative communication, list ways to improve listening and interpersonal skills, explain the difference between assertiveness and aggressiveness,...

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