This publication was originally written as a text for a business communication course
and has subsequently been expanded. It sets out to explain some business
communication issues and hopefully assist in making you a better communicator, both
at work and in your personal life.
For business success the ability to communicate at different levels, by a variety of
methods, to peers and superiors, sideways to your counterparts and downward to
people you are supervising is essential.
Business Communication Games are a great way to get everyone on the same page in a fun and memorable way. Find out about games for business communication in ebook Business Communication Games: Photocopiable Games and Activities for Students of English for Business.
Chapter 1 - Establishing credibility. After studying this chapter you will be able to: Explain the importance of establishing credibility for business communications; describe how competence, caring, and character affect your credibility as a communicator; define and explain business ethics, corporate values, and personal values; explain the FAIR approach to ethical business communications.
Chapter 7 - Email and social media for business communication. In this chapter you will learn: Apply principles for writing effective emails, explain how to handle emotion effectively in online communications, describe strategies for managing digital message overload, explain characteristics of the emerging Social Age,...
Chapter 1 - Communicating in the workplace. This chapter includes contents: The importance of communication in business, current challenges, three main categories of business communication, formal and informal communication networks, business communication as a form of problem solving, the contexts for each act of business communication, the business communication process.
Chapter 1: Understanding workplace communication. The learning objectives for this chapter include: The importance of communication in business, current challenges, the three main categories of communication in business, formal and informal networks, business communication as problem solving, the contexts of business communication, the business communication process.
Upon completing this chapter, you will be able to write business communications that have a positive effect on human relations. To reach this goal, you should be able to: Explain the need for a positive effect in business messages, use a conversational style that has the appropriate level of formality and eliminates “rubber stamps”, use the you-viewpoint to build goodwill,...
Lecture Lesikar's business communication: Connecting in a digital world (13/e) - Chapter 9: Making your case with persuasive messages and proposals. This chapter presents the following content: Advice about persuasion, persuasive requests, ethical concerns, sales messages, proposals.
After you have mastered the material in this chapter, you will be able to: What is communication? Skills for 21st-century business, basic communication principles, how does communication work? Communicating intrapersonally, the intrapersonal and business communication connection.
Lecture Business communication design - Chapter 2: How business communicates. The main contents of this chapter include all of the following: 21st-Century business directions, formal communication networks, informal communication networks, communicating externally.
Lecture Business communication design - Chapter 4: Listening: A silent hero. The following will be discussed in this chapter: Are you listening? Active listening in business, passive listening in business, listening liabilities.
English for Business Communication is a short course for people in or preparing for work who need to improve their English in these key areas: socialising, telephoning, presenting, taking part in meetings and negotiating. With its modular approach it is easy to fit into any teaching programme.
As the title suggests, the focus is on developing speaking skills in the contexts of day-to-day dealings with customers, clients and suppliers of services or goods. Great emphasis is also placed on developing listening skills.
Chapter 2 - Introduction to interpersonal communication.After studying this chapter you will be able to: Describe the interpersonal communication process and barrier to effective communication; explain how emotional hijacking can hinder effective interpersonal communication; describe the basic domains of emotional intelligence and related communication competencies;...
Chapter 3 - Listening, team communication, and difficult conversations. When you finish this chapter, you should: Describe and evaluate the process of active listening, explain and evaluate barriers to effective listening an common types of non-listening behaviors, describe the elements of questions that enhance listening and learning.
Chapter 4 - Communicating across cultures. When you finish this chapter, you should: Describe characteristics of cultural intelligence, its importance for global business leaders, and approaches to developing it; explain the major cultural dimensions and related communication practices; name and describe key categories of business etiquette in the intercultural communication process.
Chapter 5 - Creating effective business messages. When you finish this chapter, you should: Explain the goals of effective business messages and the process for creating them, identify the needs of your audience in the AIM planning process, develop and refine business ideas in the AIM planning process,...
Chapter 8 - Routine messages. After completing this chapter, students will be able to: Describe how delivering routine messages impacts credibility, describe the process for developing routine business messages, construct routine business requests, compose routine sets of expectations,...
Chapter 11 - Crisis communications and public relations messages. When you finish this chapter, you should: Explain how crisis communications and public relations messages impact organizational reputation, describe the nature of crisis management in today’s organizations, apply the AIM planning process to crisis communications,...
Chapter 12 - Research and planning for business reports. In this chapter, students will be able to understand: Explain how planning and conducting business research for reports impacts you credibility, create research objectives that are specific and achievable, explain principles of effective design for survey questions and choices,...