Đề tài Phân tích một số mô hình Business to customer thành công trên thế giới và khả năng áp dụng ở Việt Nam nhằm tìm hiểu chung về B2C, các giao dịch cơ bản. Bước ngoặt sang kinh doanh trực tuyến - những thách thức, khó khăn.
Phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)" cung cấp cho người đọc các bài học về các lĩnh vực: Business ethics, customer relations, marketing in business, promotion, steps to sales succes. Mời các bạn cùng tham khảo nội dung chi tiết.
Tham khảo sách 'kogan page - business solutions on demand - transform the business to deliver real customer value', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả
Tham khảo sách 'transform the business to deliver real customer value by mike cerasale and merlin stone', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả
Welcome to the 2nd edition of Small Business Marketing For Dummies,
updated for faster and easier use by the millions of small businesses
that comprise the vast heart and soul of today’s business world. Since Small Business Marketing For Dummies first hit bookshelves in 2001, I’ve
visited with hundreds of small business owners to learn how they’ve used the
book, what they’ve found most useful, and which marketing issues they con-
tinue to find most pressing.
This full-color, seminar-in-a-book presents a proven plan for maximizing your online profits by leveraging the top three services: eBay, Yahoo! and Google. You’ll learn to: expand an existing eBay business to reach millions of targeted buyers; Open a Yahoo! store to build a thriving direct-to-customer business; and send more customers to their online retail business with improved search engine placement and targeted adword buys using Google.
The past decade has seen a vast upsurge in the importance
attached to customer service from businesses operating in both the
B2B (business to business) and B2C (business to consumer) ﬁelds.
This increased activity has paid major beneﬁts to early adopters.
Differentiation through service is rapidly becoming a vital addi-
tion to any business process. Organisations that are at the fore-
front are reaping beneﬁts in terms of customer loyalty, customer
retention and employee satisfaction. Yet this is just the tip of the
Much has happened in procurement circles since David N. Burt's book Proactive Procurement was
published in 1984. We like to think Proactive Procurement had at least a small part in focusing
attention on the importance of procurement in containing costs, improving quality, increasing
productivity, shortening concept to customer delivery times, and strengthening the integration of
materials management into the total operations of an organization.
As one of the most highly competitive manufacturers
in the automotive industry, Ford has long understood
the importance of measuring customer satisfaction.
customer satisfaction with purchase, product,
and service experience is ultimately critical to any
industry. it is especially important to the automotive
industry, a service-based business to customers.
Real-time electronic business transaction system and method for reporting stfc/fct data to
Title: Real-time electronic business transaction system and method for reporting stfc/fct data to
HOW DO YOU DEFINE VALUE? CAN YOU MEASURE IT?
What are your products and services actually worth to
customers? Remarkably few suppliers in business markets
are able to answer those questions. And yet the abihty to
pinpoint the value of a product or service for one's customer
has never been more important.
Iwant to share a little known secret about the value of delivering good service to customers. Yes, it’s good for business and the organization. Yes, you may derive a lot of satisfaction by doing a customer service job well. No question. But what’s the most compelling reason to learn about, and deliver good customer service? It’s this. When you deliver good customer service to your customers, you experience less stress, and less hassle and grief from customers. They argue less. They’re much less likely to insult, and they’re less demanding.
The names on an author’s page cannot accurately ref lect the
vast number of people who helped make this book possible.
As The Nordstrom Way has gone through several versions—including
two hardcover editions—more and more people have
made vital contributions.
For the original book, deep and heartfelt thanks to the
The increased speed and mobility of business activities and cross-border transactions resulting from internet usage has particular implications for applying transfer pricing methods and for taxing business profits. This book presents a two-part look at existing OECD positions on these issues.
It is important to distinguish between data and information. Data is a raw fact and can take the form of a number or statement such as a date or a measurement. It is necessary for businesses to put in place procedures to ensure data are recorded. For example, to ensure a call centre operator includes the postcode of every customer this can be written into their script and a validation check performed to check these data have been entered into the system.
The book presents all of the situations you may encounter in business negotiations with the Japanese partners daily, help you confident in any situations. This book includes 10 chapters, including communication to meet for the first time and situations to customers over the phone, ask and someone etc. The book is divided into 2 parts, the following is part 1 with the first 4 chapters of the book.
Much has happened in procurement circles since David N. Burt's book Proactive Procurement was published in 1984. We like to think Proactive Procurement had at least a small part in focusing attention on the importance of procurement in containing costs, improving quality, increasing productivity, shortening concept to customer delivery times, and strengthening the integration of materials management into the total operations of an organization.
Velocity management has brought a new way of doing business to U.S. Army logistics, with a renewed focus on the Army customer and a powerful approach for process improvement that cuts across three critical performance dimensions: time, quality, and cost. The goal is to reduce the need for massive logistics resources
Buyers no longer buy the way they did ten, five and even two years ago. The sad truth is that most companies don’t realize this…yet. Changes in technology, distribution, and buyer behavior have shifted the landscape and created an opportunity for businesses to communicate directly with consumers. This eBook shares the reasons for this evolution. It details how you, as a marketing professional,