Chapter 13 - The balanced scorecard and business value of information technology. After reading this chapter, you should be able to: Describe the Balanced Scorecard framework, explain the purpose of strategy maps, describe different types of IT and why IT initiatives can be difficult to evaluate, define the Balanced Scorecard management process.
.“These best practices provide the road map that is key to running a world-class consulting practice.” —David Smart, VP, System and Technology Services, The CIT Group, Inc. “Practical, actionable, and full of insight. If you are starting your own consultancy, looking to advance in your career as a consultant, or looking to take your consultancy to the next level, you will find the hands-on information you need in this book.
This compendium aims at providing a comprehensive overview of the main topics that appear
in any well-structured course sequence in statistics for business and economics at the
undergraduate and MBA levels. The idea is to supplement either formal or informal statistic
textbooks such as, e.g., “Basic Statistical Ideas for Managers” by D.K. Hildebrand and R.L.
Ott and “The Practice of Business Statistics: Using Data for Decisions” by D.S. Moore,
G.P. McCabe, W.M. Duckworth and S.L. Sclove, with a summary of theory as well as with
a couple of extra examples.
The Class Model in the UML is the
main artefact produced to represent the
logical structure of a software system.
It captures the both the data
requirements and the behaviour of
objects within the model domain. The
techniques for discovering and
elaborating that model are outside the
scope of this article, so we will assume
the existence of a well designed class
model that requires mapping onto a
The class is the basic logical entity in
the UML. It defines both the data and
the behaviour of a structural unit.
Most tourism and business recruitment activities fall into the Quality, Connected Places component of a
regional strategy. Finally, leadership programs, annual meetings, and citizen forums represent the core
elements of Civic Collaboration.
Development professionals can use the same framework to map their existing strategy.
This chapter include objectives: Use basic flowcharting techniques to map a business process, develop an Event Processing Chain (EPC) diagram of a basic business process, evaluate the value added by each step in a business process, develop process improvement suggestions,... Inviting you to refer.