Call center sizing

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  • This document provides system-level best practices and design guidance for the Cisco Internet Protocol Contact Center (IPCC) Express Edition Release 4.0. With proper planning, design, and implementation, Cisco IPCC Express provides a reliable and flexible voice processing and contact center solution for the enterprise. This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for Cisco IPCC Express.

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  • This document provides system-level best practices and design guidance for the Cisco Internet Protocol Contact Center (IPCC) Express Edition Release 4.5(x). With proper planning, design, and implementation, Cisco IPCC Express provides a reliable and flexible voice processing and contact center solution for the enterprise.

    pdf85p kieuoanh 11-08-2009 79 10   Download

  • This design guide is intended for the system architects, engineers, and Cisco channel partners who want to apply best design practices for Cisco IPCC Express. This design guide assumes that the reader is already familiar with the following concepts: • Cisco CallManager Administration • Cisco IPCC Express and Cisco IP IVR administration • General system requirements and network design guidelines available from your local Cisco Systems Engineer (SE)

    pdf90p kieuoanh 11-08-2009 139 29   Download

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