Several times each year, my assistant will buzz
my intercom and tell me there’s someone on
the phone who is very upset and insists on
talking with “Mr. Kiplinger.” She has already
offered, very courteously, to help him with his
problem or refer him to someone who can, but he
is adamant about talking to “the man at the top.”
So what do I do? Ask my assistant to tell the
caller I’m in a meeting or out of town? No, I take
the call...just as my grandfather took such calls
decades ago, and just as my father and I have done
for many years. And if the person happened to
Several times each year, my assistant will buzz my intercom and tell me there’s someone on the phone who is very upset and insists on talking with “Mr. Kiplinger.” She has already offered, very courteously, to help him with his problem or refer him to someone who can, but he is adamant about talking to “the man at the top.” So what do I do? Ask my assistant to tell the caller I’m in a meeting or out of town? No, I take the call...just as my grandfather took such calls decades ago, and just as my father and I...
One of the biggest balancing acts you have in your business and life, as a real estate
salesperson or real estate broker, is the use of your time. Your ability to maximize your
time enables you to dramatically increase your income or not. The most effective time
utilizers are the people that understand time strategy and the value of their time; how to
stretch its use and leverage it to meet their goals and objectives. Most agents feel that
their business encroaches on their personal life and their family life, at times, gets the
leftovers after their clients and prospects....
This is the first in a series of guides to help nonprofit organizations that wish to
introduce or improve their efforts to focus on the results of their services.
The nonprofit sector is being increasingly pressured to provide evidence that its
resources have improved the lives of clients, regardless of the size of the organization.
Even without such pressure, nonprofit organizations should operate and manage
those resources in a way that maximizes effectiveness in helping clients. This is
not a new philosophy for nonprofit organizations.
Why buy a book about psychopharmacology if you don’t prescribe medications?
Ask yourself, how many of your clients tell you about the medications they are
taking or wonder if they should be taking, for whatever disorder they are receiving
treatment for from you. Or, do they tell you that they appreciate having more time
with you than they get with the person who prescribes their medications so they can
ask their questions in a less hurried environment? This is the feedback from many
mental health professionals, psychologists, social workers, therapists, and nurses,
that we have received....
Send your clients free products detailed with your logo and company information. Combine a product and a services together in a package deal. Turn part of your website into a “members only” Section. Do not charge access. Instead use it as a free bonus with one of your products. Join online networking groups. They usually list their members on their site and this gives you extra exposure. Create a questionnaire to give your clients and encourage feedback (perhaps with some sort of incentive). This helps you to keep track of how you are doing, good or bad. Build alliances with...
This first guide, entitled Key Steps, provides an overview of the outcome management
process, identifying specific steps and providing suggestions for examining
and using the outcome information.
Other volumes in the guidebook series examine specific tasks in more detail. For
example, one provides information on surveying clients to obtain feedback on the
quality of the service received and changes in the clients’ lives—probably the major
source of outcome information for many nonprofit organizations.