Chapter 2 - Job performance. In this chapter, we will address the following questions: What is job performance? What is task performance? How do organizations identify the behaviors that underlie task performance? What is citizenship behavior? What is counterproductive behavior? What workplace trends are affecting job performance in today's organizations? How can organizations use job performance information to manage employee performance?
Organizations are complex social
systems that sometimes perform
remarkably well and sometimes
fail miserably. Organizational psychology
is a subfield within the
larger domain of industrial/organizational psychology
that seeks to facilitate a greater understanding
of social processes in organizations.
Organizational psychologists also seek to use
these insights to enhance the effectiveness of
organizations—a goal that is potentially beneficial
This book is designed to provide students
with a thorough overview of both the science
and the practice of organizational psychology.
Chapter 6 - Values, attitudes, job satisfaction, and counterproductive work behaviors. The learning objectives for this chapter include: Explain Schwartz’s value theory, and describe three types of value conflict; describe the values model of work–family conflict, and specify at least three practical lessons from work–family conflict research; identify the three components of attitudes and discuss cognitive dissonance;...
A large body of research over several decades has grappled with how and
whether fear can persuade consumers to change their health behaviors. Different
models have been proposed to describe the cognitive and emotional