Customer orientation

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  • With the increased globalization of markets, competition among market players has become more severe. In this competitive market, one of the most important factors is the achievement of customer satisfaction and excellence in service. Although the concept of customer satisfaction in customer- oriented management is not new, the relationship between customers and corporations has been changing almost daily. Customers are becoming the absolute entity for corporations as the final decision makers for business deals and purchases of products....

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  • Today’s central problem facing business is not a shortage of goods but a shortage of customers. Most of the world’s industries can pro- duce far more goods than the world’s consumers can buy. Overca- pacity results from individual competitors projecting a greater market share growth than is possible. If each company projects a 10 percent growth in its sales and the total market is growing by only 3 percent, the result is excess capacity.

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  • Since the issuance of Executive Order 12862 for "Setting Customer Service Standards," customer satisfaction measurement has become prominent in the Federal Government. As part of "creating a government that works better and costs less" the National Performance Review suggested "putting customers first." The thrust of this initiative is to have the Federal Government function more like private industry. The competitive markets of the private sector have created a climate which is customer focused and the Federal Government is attempting to follow suit.

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  • To reinforce customer orientation on a day-to-day basis, a growing number of companies choose customer satisfaction as their main performance indicator. However, customer satisfaction must be translated into a number of measurable parameters directly linked to several aspects of a company’s products/services or else it will remain an abstract and intangible notion. Measurement will provide the analysts with the highest and lowest performance indicators, pointing out the leverage opportunities and the weaknesses of the company. ...

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  • Chapter 14 - GUI and event-driven programming. In this chapter, students will be able to: Define a subclass of JFrame to implement a customized frame window; write event-driven programs using Java's delegation-based event model; arrange GUI objects on a window using layout managers and nested panels; write GUI application programs using JButton, JLabel, ImageIcon, JTextField, JTextArea, JCheckBox, JRadioButton, JComboBox, JList, and JSlider objects from the javax.swing package.

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  • Disciplined attention to requirements analysis, modeling and design helps produce good quality software that solves the customers’ problems. However, any human activity, no matter how carefully performed, will involve mistakes. It is therefore necessary to verify meticulously that the system performs as required. In this chapter we discuss two important verification techniques, testing and inspection. We will also put these in the context of quality assurance as a whole.

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  • Research objectives: Overviewing scientific works relating to development of trade relations between Viet Nam and SACU countries, issues had been researched, identifying issues have not been or not deeply been then decide to further research in this thesis. This thesis will theoretically and practicially resarch international trade in general and trade relations between a country and member countries of a customs union in particular.

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  • Object Oriented Programming - Lesson 10: Exception Handling presents Exception & Exception handling, Exception classes hierarchy, try/catch/finally blocks, Throwing exceptions, Print a stack trace message, Making custom exceptions.

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  • Hai phương thức "hướng về khách hàng" Hai phương thức quản lý hữu hiệu nhất để giúp doanh nghiệp đạt mục tiêu "hướng về khách hàng" (customer-orientation) là "đối chuẩn" (benchmarking) và "lắng nghe" (active listening) ý kiến của khách hàng. Cả hai phương pháp đều dựa trên mức độ "hài lòng của khách hàng" được đo lường theo các chuẩn mực cụ thể và phân minh.

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  • Following World War II, the high quality, technologically advanced products of the United States dominated world markets. With the oil shock of the 1970s, however, many of the economic advantages associated with cheap petroleum were lost and the recovered economies of Europe and Asia emerged as strong competitors in many product areas. The innovative technologies of the US could no longer insulate industries from the customer oriented approaches of European and Asian producers.

    doc29p quangtrung10b 09-06-2009 141 44   Download

  • Hai phương thức quản lý hiệu nhất để giúp doanh nghiệp đạt mục tiêu "hướng về khách hàng" (customer-orientation) là "đối chuẩn" (benchmarking) và "lắng nghe" (active listening) ý kiến của khách hàng. Cả hai phương pháp đều dựa trên mức độ "hài lòng của khách hàng" được đo lường theo các chuẩn mực cụ thể và phân minh. Thực hiện hiệu quả hai phương pháp này, doanh nghiệp sẽ tạo được ưu thế cạnh tranh để có thể tồn tại và phát triển....

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  • I feel honoured to have this opportunity to write a book about the fundamental of supply chain management for the BookBoon.com Ltd and Ventus Publishing ApS. The chosen topic represents my attempt to respond to the growing demand for better understanding of supply chain management from managers, academics and graduate students alike.

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  • Hai phương thức "hướng về khách hàng" Hai phương thức quản lý hữu hiệu nhất để giúp doanh nghiệp đạt mục tiêu "hướng về khách hàng" (customer-orientation) là "đối chuẩn" (benchmarking) và "lắng nghe" (active listening) ý kiến của khách hàng. Cả hai phương pháp đều dựa trên mức độ "hài lòng của khách hàng" được đo lường theo các chuẩn mực cụ thể và phân minh.

    pdf8p mina005 15-09-2010 78 22   Download

  • Quality Management thinking has influenced a revolution in the way organizations are managed over the past few decades. Ideas such as customer focus, ethical management, continuous improvement, Six Sigma, leadership and organizational learning have all been impacted by – and in some cases developed from - this important field. This study guide provides a coherent view of the underlying principles quality management, and how these relate to practical application in a range of organizations.

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  • As the head of accounting, Dan took pride in the efficiency of his department. Just recently, he and his team had significantly reduced the time between billing and receiving. The resulting improvement in cash flow resulted in a team award from management. So he was a bit annoyed when Janet, his old friend in marketing, told him about her latest market research. "Customers find their statements confusing," she said. "They seem to be paying the bills," Dan countered, "and we manage to keep track of the money, what more do we have to do?" She kept pushing.

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  • The Definitive Guide to the Microsoft Enterprise Library introduces one of the most exciting and popular .NET–oriented initiatives, the Enterprise Library. The EL offers eight application blocks and other reusable code that are used to solve a variety of common problem spaces. These problems cover a number of topics, including data access, exception handling, caching, logging, security, cryptography, validation, policy injection and configuration.

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  • PRIORTQJUNE 1987 INFORMAL CONTROLS (MINIMAL) INTERPERSONAL RELATIONSHIPS , - „ _ , . • Followed formal structure MANAGEMENT STYLE & CULTURE , . • Minimum complaints exper.enced by dept ** NOVEMBER 1989 INFORMAL CONTROLS (STRENGTHENED) MANAGEMENT STYLE & CULTURE - • Constant improvement . Comoliance & chanoe .

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  • Companies are increasingly attempting to replace or expound product-orientated strategies by customerorientated strategies. For this reason, the quantification of customer relations within the scope of the balanced scorecard is increasingly achieving significance as an implementation instrument for strategies and as a supplement to classic product profitability analysis.

    pdf18p tuanloc_do 04-12-2012 27 9   Download

  • Survey – Traits of Internal Partnership Most Important? 1. Continuous communication 2. Shared sense of mission/common goals 3. Understanding of CRA commitment as potential business opportunities 4. Trust/respect/dependability 5.

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  • "Market orientation," may actually encompass several different approaches to the strategic alignment of the organization with the external environment. This article develops a market orientation typology matrix as a pedagogical and heuristic tool to summarize these distinct approaches. Specifically, firms can decide to focus primarily on either competitors or customers as the situation dictates, or perhaps attempt the difficult task of simultaneously monitoring both with equal emphasis.

    pdf5p doiroimavanchuadc 06-02-2013 27 6   Download

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