Customer research

Xem 1-20 trên 165 kết quả Customer research
  • The study is important as the research provides a practical insight into banking in Australia concerning the role of automated banking services for retaining customers. Research findings indicated a significant influence of bank automated service quality on retention rates.

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  • Market research is the process of collecting and analyzing information about the customers you want to reach, called your target market. This information provides you with the business intelligence you need to make informed decisions. Market research can help you create a business plan, launch a new product or service, fine tune your existing products and services, expand into new markets, develop an advertising campaign, set prices or select a business location.

    doc20p honeyoop 03-03-2009 234 99   Download

  • SERVICE PROCESS KAIZEN: ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE I drop MSAs that are not in SAT states or where available completion rate data cover less than two thirds of public enrollment. This leaves a sample of 931 districts from 50 MSAs. In spite of the serious limitations in the CCD data, the pattern of results in Panel D is quite similar to that in Panel C. Again, the student quality index is a strong predictor of completion rates, but its coefficient is (insignificantly) smaller in high-choice than in low-choice MSAs....

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  • THE EFFECTS OF CUSTOMER LOYALITY ON PROFITABILLITY Chapter Three turns to a wholly different, but not unrelated, topic, the role of admissions exam scores in the identification of well-prepared students in the college admissions process. The case for using such exams is often made with “validity” studies, which estimate the correlation between test scores and eventual collegiate grades, both with and without controls for high school grade point average. I argue that there are two fundamental problems with these studies as they are often carried out.

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  • The Pacific Northwest National Laboratory (pNNL) is developing and implementing a customer satisfaction assessment program (CSAP) to assess the quality of research and development provided by the laboratory. This report presents the customer survey component of the PNNL CSAP. The customer survey questionnaire is composed of two major sections: Strategic Value and Project Performance.,,

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  • Marketing research is the systematic procedure used to gather, record, and analyze new information to help managers make decision about the marketing of goods and services. The many tpes of information gathered can help marketers recruit, retain, and regain customers. The results of research help define the product concept, select the target market, and develop the primary advertising message elements. Pretesting helps detect and eliminate weaknesses before a campaign runs.

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  • This research took the investors as our empirical investors to discuss the cognition of service quality. We use Confirmatory Factor Analysis (CFA) and the Structural Equation Model (SEM) to analyze the casual relationships between service quality, customer trust, customer satisfaction, and customer loyalty.

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  • The student of India who would at the same time be an historian, discovers to his sorrow that the land of his researches is lamentably poor in historical sources. And if within the realm of historical investigation, a more seductive charm lies for him in the analysis of great personalities than in ascertaining the course of historical development, then verily may he look about in vain for such personalities in the antiquity and middle ages of India. Not that the princely thrones were wanting in great men in ancient India, for we find abundant traces of them in Hindu...

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  • Web search engines today typically show results as a list of titles and short snippets that summarize how the retrieved documents are related to the query. However, recent research suggests that longer summaries can be preferable for certain types of queries. This paper presents empirical evidence that judges can predict appropriate search result summary lengths, and that perceptions of search result quality can be affected by varying these result lengths. These findings have important implications for search results presentation, especially for natural language queries. ...

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  • Banking industry is no exception as it has high interaction with the customers, so managers must understand the factors which influence the loyalty of the customers towards their respective banks.

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  • Design/methodology/approach: This research has been conducted utilizing the actual data with the help of a questionnaire based on the literature extensively written on Islamic banking services, to develop a viable model to explore the attributes which lead towards the customer loyalty in utilizing the financial services of Islamic banks in Bahawalpur region.

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  • Land, people, and language, thought and religion, history and institutions, literature, cuisine, festivals and leisure activities,... as the main contents of the lecture "Culture and customs of Viet Nam". Invite you to refer to the lecture content more learning materials and research.

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  • Recent research in cross-lingual information retrieval (CLIR) established the need for properly matching the parallel corpus used for query translation to the target corpus. We propose a document-level approach to solving this problem: building a custom-made parallel corpus by automatically assembling it from documents taken from other parallel corpora. Although the general idea can be applied to any application that uses parallel corpora, we present results for CLIR in the medical domain.

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  • The aim of the present volume is to deal with Old English Customs, not so much in their picturesque aspect--though that element is not wholly wanting--as in their fundamental relations to the organized life of the Middle Ages. Partly for that reason and partly because the work is comparatively small, it embraces only such usages as are of national (and, in some cases, international) significance. The writer is much too modest to put it forth as a scientific exposition of the basic principles of mediæval civilization.

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  • This chapter includes contents: Marketing information and customer insights, assessing Marketing information needs, developing marketing information, marketing research, analyzing and using marketing information, other marketing information considerations.

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  • In this chapter, we consider how firms can develop processes to identify and track important macroenvironment trends. We also outline how marketers can develop good sales forecasts. Chapter 4 will review how they conduct more customized research on specific marketing problems.

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  • Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

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  • This research aims to examine a model of relationships among service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector. That addresses the lack of research of these relationships in terms of research setting and provides information for telecommunication companies in Laos improving their performance and competitive abilities.

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  • Constance (Connie) Porter is an Assistant Professor in the Marketing Department of Mendoza College of Business, University of Notre Dame. Porter researches trust and relationship management, with an emphasis on interactive, social-media marketing environments. Porter teaches courses in customer relationship management and marketing & technology, where students learn how to build and grow profitable relationships with customers, especially by leveraging the power of information and technology.

    ppt31p digiworldhanoi 02-12-2009 196 75   Download

  • Microsoft Access is a large, intimidating program. Unlike Word or Excel, where you can perform basic tasks without much in the way of training, Access presents challenges from the outset. Most users never progress beyond creating simple tables and using wizards to create basic forms and reports. At the same time, all users—from managers to researchers to administrative assistants—need information and know that what they seek is embedded somewhere in their Access tables.

    pdf100p ptng13 17-05-2012 227 65   Download

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