Xem 1-20 trên 623 kết quả Customer service
  • SERVICE PROCESS KAIZEN: ADOPTING PROCESS STABILIZATION METHODS TO CONTROL SERVICE WORK FLOW AND TO IMPROVE CUSTOMER SERVICE I drop MSAs that are not in SAT states or where available completion rate data cover less than two thirds of public enrollment. This leaves a sample of 931 districts from 50 MSAs. In spite of the serious limitations in the CCD data, the pattern of results in Panel D is quite similar to that in Panel C. Again, the student quality index is a strong predictor of completion rates, but its coefficient is (insignificantly) smaller in high-choice than in low-choice MSAs....

    pdf83p mualan_mualan 25-02-2013 37 13   Download

  • Chapters 1 through 3 focus on the concept of CRM. Chapter 1 defines what CRM means in today’s business environment and why only organizations with clear and effective CRM strategies are destined for long-term success. Chapter 2 introduces the Customer Service/Sales Profile model, a brand new tool for understanding the dynamic relationship between stand-alone service transactions, repeat customers, and the creation of wonderful customer advocates who love to spread the good word about you and your products and services.

    pdf177p ledung 13-03-2009 489 289   Download

  • The past decade has seen a vast upsurge in the importance attached to customer service from businesses operating in both the B2B (business to business) and B2C (business to consumer) fields. This increased activity has paid major benefits to early adopters. Differentiation through service is rapidly becoming a vital addi- tion to any business process. Organisations that are at the fore- front are reaping benefits in terms of customer loyalty, customer retention and employee satisfaction. Yet this is just the tip of the iceberg....

    pdf226p dathao 20-10-2009 111 65   Download

  • CONTENTS: 2.1. Providing prompt service to customers 2.2. Establishing a rapport with customers 2.3. Handling customers complains 2.4. Delivering high-quality service to all customers, including those with specific needs 2.5. Promoting product and services.

    ppt26p anhtuan141090 11-05-2010 122 52   Download

  • Phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)" cung cấp cho người đọc các bài học về các lĩnh vực: Business ethics, customer relations, marketing in business, promotion, steps to sales succes. Mời các bạn cùng tham khảo nội dung chi tiết.

    pdf45p doinhugiobay_03 17-11-2015 85 44   Download

  • Nối tiếp nội dung của phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)", phần 2 cung cấp cho người đọc các bài học: Distribution, 50 efective ways to win new customers, tips for successful business. Mời các bạn cùng tham khảo nội dung chi tiết.

    pdf51p doinhugiobay_03 17-11-2015 59 33   Download

  • Customer service is an area that has fascinated me for many years, so I was pleased that my publishers, Allen & Unwin, reacted with genuine enthusiasm when I suggested this title to them. I had long dreamed of writing a book, so as I put the finishing touches to 101 Ways to Really Satisfy Your Customers, my third book, I count myself very fortunate.

    pdf255p vigro23 29-08-2012 44 23   Download

  • Customer service is an area that has fascinated me for many years, so I was pleased that my publishers, Allen & Unwin, reacted with genuine enthusiasm when I suggested this title to them. I had long dreamed of writing a book, so as I put the finishing touches to 101 Ways to Really Satisfy Your Customers, my third book, I count myself very fortunate.

    pdf289p transang3 29-09-2012 50 11   Download

  • THE RELATIONSHIP BETWEEN EMPLOYEE TURNOVER AND CUSTOMER SERVICE QUALITY IN CASINO RESTAURANTS The remaining panels present models for measures relating to school continuation rates, defined as one minus the cumulative dropout rate. In Panel C, the dependent variable is the fraction of students from the NELS 8th grade sample who were still in school at the time of the 12th follow-up survey four years later.

    pdf105p mualan_mualan 25-02-2013 28 8   Download

  • This case study center’s on a large banking organization destined to develop a customer relationship data warehouse in order to meet competitive demands and improve its customer service and profitability. Key business activities, scoping process leading to development of the Data Warehouse will be discussed along with reference to technical architecture, but, not the data base layout and related metrics owing to paper space limitations .Due to competitive nature of financial business, name of the Bank in question will not be disclosed....

    pdf10p batoan 15-07-2009 384 105   Download

  • American Costumer Satisfaction Index (ACSI) and European Customer Satisfaction Index (ECSI) Intangible economic indicators Conducts analyses of customer service quality in 35 separate industries, 190 companies and government agencies on a scale of 1 to 100 Post-consumption assessment by the user about the product or service gained Uses expectancy confirmation-disconfirmation approach: focuses on service comparisons with customers prior expectations

    pdf0p moser 04-03-2009 242 68   Download

  • Updated and expanded to reflect the many technological advances occurring since the previous edition, this latest edition of the data warehousing "bible" provides a comprehensive introduction to building data marts, operational data stores, the Corporate Information Factory, exploration warehouses, and Web-enabled warehouses.

    pdf428p ken333 07-06-2012 101 41   Download

  • Tham khảo sách 'beginning excel services - wrox 2007', công nghệ thông tin, tin học văn phòng phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf435p vusuakhonghat 29-05-2009 76 33   Download

  • Iwant to share a little known secret about the value of delivering good service to customers. Yes, it’s good for business and the organization. Yes, you may derive a lot of satisfaction by doing a customer service job well. No question. But what’s the most compelling reason to learn about, and deliver good customer service? It’s this. When you deliver good customer service to your customers, you experience less stress, and less hassle and grief from customers. They argue less. They’re much less likely to insult, and they’re less demanding.

    pdf240p nhutretho 11-01-2013 55 22   Download

  • Many studies have related overall satisfaction with some product or service to satisfaction with specific aspects of the product or service (Oliver 1980, 1993; Parsuraman, Berry, and Zeithaml 1988, 1991; Anderson and Sullivan 1993; Garbarino and Johnson 1999; DeWulf, Odekerken-Schröder, and Iacobucci 2001). Customers may explain their satisfaction with a product or service in terms of specific aspects such as the product attributes, price, customer service, or a combination of these various features.

    pdf39p dathao 20-10-2009 54 8   Download

  • Providing high quality services to our customers continues to be one of the top priorities of the Patent and Trademark Office. Having myself been a customer of the Patent and Trademark Office for over 20 years, I am firmly committed to issuing quality patents, registering quality trademarks and providing high quality customer service. Each of our major business areas, which include Patents, Trademarks, and Information Dissemination, has established customer service standards based on input from our customers.

    pdf20p moser 04-03-2009 64 7   Download

  • Tham khảo tài liệu 'customer service principles of service marketing and management_1', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

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  • Tham khảo tài liệu 'customer service principles of service marketing and management_4', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

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  • Tham khảo tài liệu 'customer service principles of service marketing and management_7', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf30p luly_meo9 15-02-2012 30 6   Download

  • Tham khảo sách 'perfect phrases for customer service.also available from mcgraw-hill', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf240p khangoc2394 25-09-2012 22 6   Download

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