Xem 1-20 trên 2882 kết quả Customer
  • Chương 3 HÀNH VI KHÁCH HÀNG (Customer behaviours) 1. Các yếu tố tác động đến hành vi của người tiêu dùng và tổ chức 2. Mô tả các dạng hành vi khác biệt của người tiêu dùng và tổ chức 3. Mô tả qui trình ra quyết định mua của người tiêu dùng và tổ chức

    pdf20p ngoanthoa 22-01-2010 544 333   Download

  • Chapters 1 through 3 focus on the concept of CRM. Chapter 1 defines what CRM means in today’s business environment and why only organizations with clear and effective CRM strategies are destined for long-term success. Chapter 2 introduces the Customer Service/Sales Profile model, a brand new tool for understanding the dynamic relationship between stand-alone service transactions, repeat customers, and the creation of wonderful customer advocates who love to spread the good word about you and your products and services.

    pdf177p ledung 13-03-2009 489 289   Download

  • Customer 3 has the highest SCR. Therefore, ABC Computers should identify customer 3 and target more of their marketing efforts (mailers, advertisements etc.) towards customer 3 Also, customer 3’s size-of-wallet (column A), is the largest. Important measure of customer loyalty; however, SW is unable to provide a clear indication of future revenues and profits that can be expected from a customer.

    ppt61p maonguyenba 11-04-2010 254 177   Download

  • CRM budgets are less protected. So far, CRM has survived the economic slowdown, but pressure is building. CRM is dangerous. Failure rates are rising, mistakes will be seen by everyone and the impact on the enterprise will be greater. CRM is still a fantasy in most enterprises. CRM done at a department level suboptimizes the customer relationship. CRM can provide a fundamental competitive advantage. Those enterprises that succeed are reaping substantial long-term benefits. CRM should benefit both the supplier and customer. Few initiatives provide any benefit to the customer.

    ppt0p jolie 02-03-2009 301 129   Download

  • This case study center’s on a large banking organization destined to develop a customer relationship data warehouse in order to meet competitive demands and improve its customer service and profitability. Key business activities, scoping process leading to development of the Data Warehouse will be discussed along with reference to technical architecture, but, not the data base layout and related metrics owing to paper space limitations .Due to competitive nature of financial business, name of the Bank in question will not be disclosed....

    pdf10p batoan 15-07-2009 384 105   Download

  • Tham khảo tài liệu 'customer insight - thấu hiểu mong muốn ẩn dấu của khách hàng', kinh doanh - tiếp thị, kỹ năng bán hàng phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf15p loveyou4ever9999 06-07-2010 165 101   Download

  • American Costumer Satisfaction Index (ACSI) and European Customer Satisfaction Index (ECSI) Intangible economic indicators Conducts analyses of customer service quality in 35 separate industries, 190 companies and government agencies on a scale of 1 to 100 Post-consumption assessment by the user about the product or service gained Uses expectancy confirmation-disconfirmation approach: focuses on service comparisons with customers prior expectations

    pdf0p moser 04-03-2009 242 68   Download

  • The past decade has seen a vast upsurge in the importance attached to customer service from businesses operating in both the B2B (business to business) and B2C (business to consumer) fields. This increased activity has paid major benefits to early adopters. Differentiation through service is rapidly becoming a vital addi- tion to any business process. Organisations that are at the fore- front are reaping benefits in terms of customer loyalty, customer retention and employee satisfaction. Yet this is just the tip of the iceberg....

    pdf226p dathao 20-10-2009 111 65   Download

  • Why measure customer satisfaction? Because it’s required! The Workforce Investment Act of 1998 says states need to “consult with customers about the relevance of the information disseminated through the statewide employment statistics. A plan for actively listening to customers of Labor Market Information Products and Services A resource handbook from the Customer Satisfaction Work Group of the Workforce Information Council Copyright 2003

    pdf35p moser 04-03-2009 137 62   Download

  • This revision of the Uniform Customs and Practice for Documentary Credits (commonly called “UCP”) is the sixth revision of the rules since they were first promulgated in 1933. It is the fruit of more than three years of work by the International Chamber of Commerce’s (ICC) Commission on Banking Technique and Practice. ICC, which was established in 1919, had as its primary objective facilitating the flow of international trade at a time when nationalism and protectionism posed serious threats to the world trading system....

    doc33p hanhmc4389 09-12-2010 423 59   Download

  • Customer relationship management (CRM) strategies have become increasingly important worldwide due to changes in expectations from customers as well as changes in the nature of markets. This book puts forth a conceptualization that attempts to not only outline CRM’’s domain but also to reconcile the divergent perspectives found in the academic and popular literature. Readers can see through measurable data-containing examples how the theory is applied with great success by various real-life examples....

    pdf154p wqwqwqwqwq 18-07-2012 104 57   Download

  • CONTENTS: 2.1. Providing prompt service to customers 2.2. Establishing a rapport with customers 2.3. Handling customers complains 2.4. Delivering high-quality service to all customers, including those with specific needs 2.5. Promoting product and services.

    ppt26p anhtuan141090 11-05-2010 122 52   Download

  • Tham khảo tài liệu 'creating customized drawing template', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf20p nguyenphuong_28 29-04-2010 143 49   Download

  • Phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)" cung cấp cho người đọc các bài học về các lĩnh vực: Business ethics, customer relations, marketing in business, promotion, steps to sales succes. Mời các bạn cùng tham khảo nội dung chi tiết.

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  • Military service customers at eight judgmentally selected locations GAO visited had mixed views of the Defense Logistics Agency’s services— satisfied with aspects of routine service, such as the delivery time for routine parts, but dissatisfied with other areas, such as the detrimental impact that the agency’s service has had on their operations. Customers cited difficulties, for example, in getting critical weapons systems parts by the needed time.

    pdf43p dathao 20-10-2009 77 41   Download

  • 1. Provide a brief overview of J.D. Power and Associates; 2. Discuss today’s rapidly changing consumer; 3. Discuss some of the benefits associated with high levels of Customer Satisfaction in today’s highly; competitive environment;4. Discuss the J.D. Power and Associates syndicated New Home Builder Customer Satisfaction Study – Why the Home Building Industry? – Who we focus on? – What we cover? – How we analyze the information – Key findings

    pdf45p dathao 20-10-2009 119 41   Download

  • With the increased globalization of markets, competition among market players has become more severe. In this competitive market, one of the most important factors is the achievement of customer satisfaction and excellence in service. Although the concept of customer satisfaction in customer- oriented management is not new, the relationship between customers and corporations has been changing almost daily. Customers are becoming the absolute entity for corporations as the final decision makers for business deals and purchases of products....

    pdf26p dathao 20-10-2009 174 40   Download

  • Nối tiếp nội dung của phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)", phần 2 cung cấp cho người đọc các bài học: Distribution, 50 efective ways to win new customers, tips for successful business. Mời các bạn cùng tham khảo nội dung chi tiết.

    pdf51p doinhugiobay_03 17-11-2015 59 33   Download

  • HOW DO YOU DEFINE VALUE? CAN YOU MEASURE IT? What are your products and services actually worth to customers? Remarkably few suppliers in business markets are able to answer those questions. And yet the abihty to pinpoint the value of a product or service for one's customer has never been more important.

    pdf12p sinhvienmoi 08-03-2010 138 29   Download

  • For each transit site, impact scores are calculated from the survey data results, and are as displayed as shown in Tables 8.1 and 8.2 (CTA Red Line), Tables 8.5 and 8.6 (CTA Blue Line), Tables 8.9 and 8.10 (Combined CTA Rail) Tables 8.15 and 8.16 (Sun Tran, Albuquerque), and Tables 8.22 and 8.23 (GLTC, Lynchburg, VA). First, data for whether or not a customer has experienced a problem with each attribute is cross-tabulated with mean overall satisfaction. Thus, for example as shown in Table 8.

    pdf20p dathao 20-10-2009 103 28   Download

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