Customers loyalty

Xem 1-20 trên 40 kết quả Customers loyalty
  • Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

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  • This research aims to examine a model of relationships among service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector. That addresses the lack of research of these relationships in terms of research setting and provides information for telecommunication companies in Laos improving their performance and competitive abilities.

    pdf156p change02 06-05-2016 1 1   Download

  • IFRIC 13 Customer loyalty programmes was developed by the International Financial Reporting Interpretations Committee and issued by the International Accounting Standards Board in June 2007.

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  • Customer 3 has the highest SCR. Therefore, ABC Computers should identify customer 3 and target more of their marketing efforts (mailers, advertisements etc.) towards customer 3 Also, customer 3’s size-of-wallet (column A), is the largest. Important measure of customer loyalty; however, SW is unable to provide a clear indication of future revenues and profits that can be expected from a customer.

    ppt61p maonguyenba 11-04-2010 257 177   Download

  • The past decade has seen a vast upsurge in the importance attached to customer service from businesses operating in both the B2B (business to business) and B2C (business to consumer) fields. This increased activity has paid major benefits to early adopters. Differentiation through service is rapidly becoming a vital addi- tion to any business process. Organisations that are at the fore- front are reaping benefits in terms of customer loyalty, customer retention and employee satisfaction. Yet this is just the tip of the iceberg....

    pdf226p dathao 20-10-2009 115 65   Download

  • Tiểu luận phương pháp nghiên cứu khoa học: “Service personal values and customer loyalty” A study of banking services in a transitional economy nhằm mục đích sử dụng khái niệm giá trị dịch vụ cá nhân để dự đoán sự hài lòng của khách hàng và lòng trung thành đối với dịch vụ ngân hàng, ngoài ra cũng xác nhận ba thành phần của giá trị dịch vụ cá nhân.

    pdf21p orange_12 04-06-2014 70 16   Download

  • In the past three decades, due to significant liberalization and privatization the entire telecommunications industry has become a dynamic service industry subject to increasing competition with huge growth potential. (Graack, 1996). In recent years, in some Asian countries the number of mobile subscribers even passed the number of fixed-line subscribers (Fink, Matto, & Rathindran, 2003). Hence, the strategic behavior of telecommunications companies has attracted so much attention in recent years, both in the academic literature and in the popular press.

    pdf20p quanghao1991 26-08-2012 44 8   Download

  • Design/methodology/approach: This research has been conducted utilizing the actual data with the help of a questionnaire based on the literature extensively written on Islamic banking services, to develop a viable model to explore the attributes which lead towards the customer loyalty in utilizing the financial services of Islamic banks in Bahawalpur region.

    pdf11p kimcang111 31-03-2014 12 2   Download

  • The objectives of the study are: To collect and select theory related to customer satisfaction; to determine effects of different factors on customer satisfaction usingmobile telecomunication services; to determine effects of customer satisfaction on customer loyalty withmobile telecomunication services provided by three mobile network operators: Vinaphone, Mobifone and Viettel.

    doc26p change05 14-06-2016 3 1   Download

  • To create satisfied customers, the organization needs to identify customers’ needs, design the production and service systems to meet those needs, and measure the results as the basis for improvement. Satisfaction is an attitude; loyalty is a Satisfaction is an attitude; loyalty is a behaviorbehavior. Loyal customers spend more, are willing to Loyal customers spend more, are willing to pay higher prices, refer new clients, and are pay higher prices, refer new clients, and are less costly to do business with.less costly to do business with....

    pdf37p dathao 20-10-2009 134 23   Download

  • Dear Manufacturers, The most valuable customer is one who has already been served. A study commissioned by the US Department of Commerce pointed out that for small and midsize manufacturing firms it costs five times as much to get a customer as it does to keep one. The study also showed that seven out of ten customers never complain when they have a problem. Those two facts alone are reason enough for manufacturers to get out and talk to customers, listen to what they say, and make some changes to keep them coming back. Customer loyalty works! ......

    pdf12p moser 04-03-2009 69 10   Download

  • This research took the investors as our empirical investors to discuss the cognition of service quality. We use Confirmatory Factor Analysis (CFA) and the Structural Equation Model (SEM) to analyze the casual relationships between service quality, customer trust, customer satisfaction, and customer loyalty.

    pdf12p kimcang111 31-03-2014 11 4   Download

  • Banking industry is no exception as it has high interaction with the customers, so managers must understand the factors which influence the loyalty of the customers towards their respective banks.

    pdf8p kimcang111 31-03-2014 17 2   Download

  • This is common question, and it does not help when answers differ. There is a lot of confusion between a CRM business strategy and a CRM implementation strategy or plan. A CRM strategy is the blueprint for how you are going to achieve the ideal customer base. To do this means revisiting the marketing strategy. What products/services are you going to sell, to whom, at what price and through what channels. In a CRM strategy, this is extended to how is the enterprise going to build customer loyalty once it has got its target customer. How is it going to......

    ppt24p jolie 02-03-2009 312 147   Download

  • Consolidation, international expansion, regulatory pressure, rising customer expectations, and reduced customer loyalty—these are just a few of the challenges banks face today. To survive, they must achieve competitive differentiation by developing innovative offerings and streamlining their business processes based upon insight and measurement.

    pdf2p wolfie 22-10-2010 122 33   Download

  • Nigel Hill is founder and Managing Director of The Leadership Factor, a research company which specialises in measuring satisfaction and loyalty. Based in the UK, USA, Australia, France and Italy, The Leadership Factor conducts CSM surveys for many blue chip companies and runs seminars on measuring customer satisfaction and employee satisfaction both in Europe, America and Australia. Nigel is author of ëThe Handbook of Customer Satisfaction Measurementí and ëHow to Measure Customer Satisfactioní, both published by Gower. ...

    pdf11p dathao 20-10-2009 105 32   Download

  • What are customer value, satisfaction, and loyalty, and how can companies deliver them? • What is the lifetime value of customers? • How

    ppt20p dotranquyet 09-10-2010 75 25   Download

  • Customer satisfaction and loyalty research allows your customers to communicate with you directly about their needs, assuring you that the quality standards you establish reflect the voice of the customer and not just the company line.

    doc5p moser 04-03-2009 166 23   Download

  • ing departments, these companies stretch their limited resources, live close to their customers, and create more satisfying solutions to customers’ needs. They form buyers clubs, use creative public relations, and focus on delivering quality products to win long-term customer loyalty. It seems that not all marketing must follow the P&G model. In fact, we can distinguish three stages through which marketing practice might

    pdf456p boymarketing92 10-08-2012 74 21   Download

  • Experts estimate that more than fifty percent of all Customer Relationship Management (CRM) implementations will be seen as failures from a company’s viewpoint. However, implemented the right way, CRM is useful, profit-enhancing, and even vital to businesses. Focusing on the implementation of effective customer strategy and driving return (i.e., through customer insight vs. simply loyalty), CRM Unplugged demonstrates how CRM should be defined, approached, and profitably applied to any size business....

    pdf226p transang3 30-09-2012 46 16   Download

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