Customers organize

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  • Chapters 1 through 3 focus on the concept of CRM. Chapter 1 defines what CRM means in today’s business environment and why only organizations with clear and effective CRM strategies are destined for long-term success. Chapter 2 introduces the Customer Service/Sales Profile model, a brand new tool for understanding the dynamic relationship between stand-alone service transactions, repeat customers, and the creation of wonderful customer advocates who love to spread the good word about you and your products and services.

    pdf177p ledung 13-03-2009 489 289   Download

  • This case study center’s on a large banking organization destined to develop a customer relationship data warehouse in order to meet competitive demands and improve its customer service and profitability. Key business activities, scoping process leading to development of the Data Warehouse will be discussed along with reference to technical architecture, but, not the data base layout and related metrics owing to paper space limitations .Due to competitive nature of financial business, name of the Bank in question will not be disclosed....

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  • To create satisfied customers, the organization needs to identify customers’ needs, design the production and service systems to meet those needs, and measure the results as the basis for improvement. Satisfaction is an attitude; loyalty is a Satisfaction is an attitude; loyalty is a behaviorbehavior. Loyal customers spend more, are willing to Loyal customers spend more, are willing to pay higher prices, refer new clients, and are pay higher prices, refer new clients, and are less costly to do business with.less costly to do business with....

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  • "Customer Relationship Management: The Winning Strategy in a Challenging Economy" As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.

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  • Up-to-date information about customer satisfaction is important for successful management of complex projects. The importance of customer satisfaction is emphasized in the case of projectbased organizations, where a customer often plays an integral role in the project delivery process. Turner and Keegan (2001, p. 256) elegantly define project-based organization as an organization in which:

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  • This multiple-case study focuses on the practices and functions of customer reference marketing, and on the ways through which customer references can be deployed as marketing assets. The research is based on multiple-case-study methodology and the empirical findings were derived from an in-depth analysis of 38 semi-structured personal interviews with managers in four case companies operating in the fields of process and information technology.

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  • The e-customs procedures are popular applied around the world, especially developed countries which had the implementing process from the 80th century ago; There are many foreign works which are primarily researched on professional application of modern customs on customs procedures. With regard to domestic works which mainly focuses on pilot deployment of e-customs procedures on building organization model of information technology and wider as the customs modernization plans.

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  • This publication has been produced through the collaboration of the Trade Unit of the Organization of American States (OAS), the Integration and Regional Programs Department of the Inter-American Development Bank (IDB), and the Washington Office of the United Nations Economic Commission for Latin America and the Caribbean (ECLAC).

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  • Given the important role being played by knowledge management (KM) systems in the current customer-centric business environment, there is a lack of a simple and overall framework to integrate the traditional customer relationship management (CRM) functionalities with the management and application of the customer-related knowledge, particularly in the context of marketing decisions.

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  • The first edition of Global Logistics and Distribution Planning: Strategies for Management appeared in 1988. Since then the whole field of logistics has changed. Of course, there is still agreement about the basic principle of a supply chain as ‘the series of activities and organizations that materials – both tangible and intangible – move through on their journeys from initial suppliers to final customers’ (Waters, 2009).

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  • Tham khảo sách 'animals (britannica illustrated science library)', tài liệu phổ thông, tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

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  • Marketing strategy is a process that can allow an organization to concentrate its limited resources on the greatest opportunities to increase sales and achieve a sustainable competitive advantage. Marketing strategies serve as the fundamental underpinning of marketing plans designed to fill market needs and reach marketing objectives. Plans and objectives are generally tested for measurable results. Commonly, marketing strategies are developed as multi-year plans, with a tactical plan detailing specific actions to be accomplished in the current year......

    pdf62p real_spamer9x 23-05-2011 156 64   Download

  • Chapter 7. Organizing for CRM mplementation. Key elements in organizing for CRM implementation CRM readiness assessment. Process 1: Strategy development CRM change management CRM project management. Enabling processes. Process 2: Value creation

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  • Like the dotcom organizations that went bust at the end of the last century, CRM (Customer Relationship Management) is making a powerful and dramatic comeback. Today, the most exciting growth areas of the commerce are being found in the electronic arena. The same is true of CRM. In the late 1990s and early years of the 21st century, CRM was offered up as the next wave of marketing. The tools and techniques that would make traditional marketing obsolete

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  • Phòng có một trung tâm báo cáo về các cụ cướp biển hàng ngày, đặt tại thành phố Kuala Lumpur, Malaysia và xuất bản một bản báo cáo hàng tuần về tình trạng cướp biển.

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  • Customer Satisfaction research is one of the fastest growing segments of the marketing field. Marketing and management sciences, nowadays, are focusing on the coordination of all the organization’s activities in order to provide goods or services that can satisfy best specific needs of existing or potential customers.

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  • Life on Earth originated and then evolved from a universal common ancestor approximately 3.7 billion years ago. Repeated speciation and the divergence of life can be inferred from shared sets of biochemical and morphological traits, or by shared DNA sequences. These homologous traits and sequences are more similar among species that share a more recent common ancestor, and can be used to reconstruct evolutionary histories, using both existing species and the fossil record. Existing patterns of biodiversity have been shaped both by speciation and by extinction....

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  • Many species undertake long distance annual migrations, and many more perform shorter irregular movements. Birds are social; they communicate using visual signals and through calls and songs, and participate in social behaviours, including cooperative breeding and hunting, flocking, and mobbing of predators. The vast majority of bird species are socially monogamous, usually for one breeding season at a time, sometimes for years, but rarely for life. Other species have polygynous ("many females") or, rarely, polyandrous ("many males") breeding systems.

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  • The purpose of this paper is to help customer survey process stakeholders understand some of the inherent tradeoffs of alternative survey methods. The scope addresses factors including size of the customer population, strengths and weaknesses of alternate methods, survey response rates and resource constraints. When taken with the information needs of the organization, these factors converge to suggest appropriate survey methods and designs that will facilitate an effective customer satisfaction measurement (CSM) process. ...

    pdf9p dathao 20-10-2009 88 24   Download

  • To create satisfied customers, the organization needs to identify customers’ needs, design the production and service systems to meet those needs, and measure the results as the basis for improvement.

    pdf35p vancute 11-11-2009 106 23   Download

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