Customers’ perceptions

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  • Customer relationship management (CRM) strategies have become increasingly important worldwide due to changes in expectations from customers as well as changes in the nature of markets. This book puts forth a conceptualization that attempts to not only outline CRM’’s domain but also to reconcile the divergent perspectives found in the academic and popular literature. Readers can see through measurable data-containing examples how the theory is applied with great success by various real-life examples....

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  • Web search engines today typically show results as a list of titles and short snippets that summarize how the retrieved documents are related to the query. However, recent research suggests that longer summaries can be preferable for certain types of queries. This paper presents empirical evidence that judges can predict appropriate search result summary lengths, and that perceptions of search result quality can be affected by varying these result lengths. These findings have important implications for search results presentation, especially for natural language queries. ...

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  • Chapter 9 discuss the importance of understanding customer value perceptions and company costs when setting prices, identify and define the other important internal and external factors affecting a firm’s pricing decisions, describe the major strategies for pricing imitative and new products, explain how companies find a set of prices that maximizes the profits from the total product mix, discuss how companies adjust their prices to take into account different types of customers and situations.

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  • Good customer experience is a business imperative to grow and sustain competitive differentiation in today’s market. If brands deliver the experiences customers want, customers will reciprocate with loyalty, advocacy, and repeat business resulting in long-lasting and profitable relationships. Customer experience is the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, channels, systems, or products.

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  • The Twin furniture series was specially designed for Pier A by furniture designers Rud Thygesen and Johnny Sørensen, and produced by Magnus Olesen A/S. The Twin chair is part of a range of furniture that won the Design Award from the Association of Danish Furniture Designers and Interior Decorators in 1995. The chair was custom-designed to be suitable for the elderly as well as the disabled and to require a minimum of maintenance. The clear blue colours form a fine contrast to the typically colour- less, simplistic architecture of the airport and its predominance of glass and aluminium....

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  • The anthropology of aesthetics as I see it, then, consists in the comparative study of valued perceptual experience in different societies. While our common human physiology no doubt results in our having universal, generalized responses to certain stimuli, perception is an active and cognitive process in which cultural factors play a dominant role. Perceptions are cultural phenomena.

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  • Please note: Sales tax will apply if you provide your customer with a copy of the electronically transferred product in any sort of tangible form such as a copy of the product on a CD or other storage media, a tangible print, copy, or transparency of the product. Tax will also apply if you provide your customer with a digital image delivered on stor age media such as an external hard drive, flash drive, or flash memory card, whether the media is furnished by you or your customer. In addition, your itemized charges to your customer for tangible, intermediate production aids...

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  • Ultimately, the individual must incorporate those ideas that are most appropriate and comfortable for them; an unnecessarily rigid program is bound to deliver sub-par results. Once a program is custom-tailored to an individual’s unique style, it’s vital that they get consistent reminders, support and follow-up accountability to ensure that they actually begin to use these techniques with their clients, referral sources and prospects.

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  • Today’s customer-focused, market-driven company cannot afford to miss the fact that many customers prefer environmentally friendly products given a similar cost. Again, it is easy to see that creating and sustaining competitive advantage is still a matter of “better, cheaper, faster.” The Internet has made customers more informed about every aspect of a product, including its potential environmental harms. Companies that can meet these environmental needs will be the winners.

    pdf28p yeurauxanh88 28-09-2012 21 3   Download

  • No set of guidelines can cover all possible customer use cases. Each deployment of VMware vCloud Director may have its own IT environment, with differences in network topology, internal security systems and standards, customer requirements, and use cases. Some general guidelines will be given to increase the overall security of the system. Where appropriate, more specific usage scenarios will also be considered along with guidance tailored to those particular cases.

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  • Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality gaps. SERVQUAL as an effective approach has been studied and its role in the analysis of the difference between customer expectations and perceptions has been highlighted with support of an example.

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  • We are using surveys to identify relevant organizational performance measures based on survey results  What product and service characteristics are important in accomplishing CBP mission (availability, data accuracy, response time…)?  Understanding the impact resulting from problems with a product or service will focus OIT on the appropriate priorities

    pdf29p moser 04-03-2009 161 24   Download

  • The view of investor as customer also receives some weight from the fact that investors can redeem their mutual fund shares at net asset value at any time. This feature makes investing in a mutual fund unlike owning stock in a traditional company or a closed-end investment company, where the price at which an investor can liquidate reflects the market’s perception of the firm’s management. In that case, when management is revealed to have taken a “bad” action, current investors are damaged because they can resell their shares only at a much lower price.

    pdf21p quaivatdo 18-11-2012 21 5   Download

  • The best raw materials for pulp and paper manufacture is as per the customer requirement and industry norms are derived from soft woods and some of the hard wood species. In India due to dwindling forest resources, the pulp and paper industry depends only on bamboo and mixed hardwood. Industry utilizes alternate raw material to a large extent along with the farm plantations. Fibrous raw material is the single largest component influencing the manufacturing cost of paper. Any perceptible...

    pdf44p loixinloi 08-05-2013 23 5   Download

  • Following a comprehensive understanding of the luxury construct, all relevant current and potential value sources of the consumers‘ luxury perception should be integrated into one single model. A customer‘s luxury value perception and the motives for luxury brand consumption are not simply tied to a set of social aspects of displaying status, success, distinction and the human desire to impress other people, but also depend on the nature of the financial, functional and individual utilities of the certain luxury brand.

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  • Theexistenceofmutualfinancialinstitutionshasbeenpartlyexplainedalsobythe protective regulation, which at least prevented stock companies from competing againstmutuals inparticularmarkets(O’Hara1981).Atpresent,depositscaneasily be transferred toanalternative financial institutionwhichposesaproblem certainly formutual banks as deposits are theirmain sourceof funding.

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  • There are also institutional issues to resolve. A path-dependent technology pattern has developed in the energy field that encourages the current centralized generation model of energy supply. When shifting away the capital investments in technology from centrally planned facilities toward distributed generation, renewable energy technologies and their prospective customers must fight against a tide of perceptions, practices, and market structures designed to facilitate the old central-station ways.

    pdf75p mebachano 01-02-2013 15 3   Download

  • We show that the group of firms with a strong sustainability culture is significantly more likely to assign responsibility to the board of directors for sustainability and to form a separate board committee for sustainability. Moreover, High Sustainability companies are more likely to make executive compensation a function of environmental, social, and external perception (e.g., customer satisfaction) metrics.

    pdf193p bi_ve_sau 05-02-2013 16 3   Download

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