Xem 1-7 trên 7 kết quả Delighting customers
  • There is a vulgar view of politics which sinks them into a mere struggle of interests and parties, and there is a foppish kind of history which aims only at literary display, which produces delightful books hovering between poetry and prose. These perversions, according to me, come from an unnatural divorce between two subjects which belong to one another. Politics are vulgar when they are not liberalised by history, and history fades into mere literature when it loses sight of its relation to practical politics.' These very just remarks are made by Mr.

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  • New product developm ent has a long his tory in marketi ng incl udi ng research on cus tom er preferences (Green and Wind 1975, Green and Sri ni vas an 1990, S ri nivas an and S hocker 1973), product pos it ioning and s egmentati on (C urrim 1981, Green and Kri eger 1989a, 1989b, Green and R ao 1972, Haus er and Koppel m an 1979), product forecas ti ng (Bass 1969, J am i es on and Bas s 1989, Kalwani and S i lk 1982, Mahaj an and Wind 1986, 1988, M cF adden 1970,...

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  • New product developm ent has a long his tory in marketi ng incl udi ng research on cus tom er preferences (Green and Wind 1975, Green and Sri ni vas an 1990, S ri nivas an and S hocker 1973), product pos it ioning and s egmentati on (C urrim 1981, Green and Kri eger 1989a, 1989b, Green and R ao 1972, Haus er and Koppel m an 1979), product forecas ti ng (Bass 1969, J am i es on and Bas s 1989, Kalwani and S i lk 1982, Mahaj an and Wind 1986, 1988, M cF adden 1970, Morri s on 1979), and tes t m arket ing (Urban...

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  • A bank must realize that managing customer information effectively allows it to delight customers. Hence, it must build a knowledge repository of customer information that permits a holistic view of the customer . Such a view will also help banks gauge the reasons for certain customer behavior . Information could be gathered by carefully listening to customers during their numerous interactions with their banks. Customers could also be asked for their active feedback and suggestions.

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  • The first edition of Managing Quality sold well and the second and third editions sold even more copies which, according to the publisher, is unusual for a book of this type. The fourth edition builds on the success of these previous editions. In the book the term total quality management (TQM) is used to describe the process of transformation by which all parts of the organization have a focus on quality with the ultimate objective of customer satisfaction and delight.

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  • For the modern Web-enabled community to grow and prosper, we need to create and deploy communication solutions that can collate an assorted collection of data and applications, while incorporating legacy solutions still in use and allowing for painless migration to future technologies. For the Application Service Provider (ASP) to grow and prosper they must provide reliable access and integration of independent information, applications, and data stores into dynamic, interactive solutions that delight their customers....

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  • As an enthusiastic admirer of the lofty genius, the delightful and vivid creations of that great founder of English historical fiction, Sir Walter Scott, it often struck me, while reading his enchanting novels, as rather singular that he had never availed himself of the beautiful and inexhaustible materials for works upon a similar plan to be met with in Spain. It has, indeed, been generally admitted that Spain was the classic ground of chivalry and romance.

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