Conflict is a part of life that many of us tend to avoid and fear.
Traditional schooling gives us little training to handle conflict,
and most of us have poor role models from which to learn.
Despite the lack of attention we give it, conflict has the power to
destroy self-esteem, relationships, and even corporations.
Conversely, it also has the power to generate creativity, better
solutions, next-level thinking, and passionate results. Conflict
when handled poorly is incredibly destructive. Conflict when
handled well turns mediocre businesses into stellar corporations...
Welcome to the American Management Association’s Self-Study course on
Asserting Yourself at Work. Assertiveness is a form of behavior and communica-
tion that individuals can use to stand up for their needs and interests, their
rights and values. It helps them to stand up to difficult people and stand out
from others in positive ways. Equally important, assertiveness puts them in a
position to exercise influence over their subordinates, peers, and bosses.
This course will give you the skills you need to be more assertive.
The most important element in implementation of the program is not the initial training event or the
amount of the content, but rather, the ongoing management and coaching of the participants and
those people that the participants are expected to supervise. Further, we must work with your
managers to ensure that they learn how to have those difficult, but necessary, conversations with
their subordinates who are dragging their feet, engaging in subterfuge or just not performing to