Names such as company names, trade names, font names, service names, and product
names appearing in this book may be registered or unregistered trademarks or service
marks, whether or not identified as such. All such names and all registered and
unregistered trademarks, service marks, and logos appearing in this book or on its cover
are used for identification purposes only and are the property of their respective owners.
Up until about a decade ago, documentary evidence was mostly on
paper. Even computer evidence amounted to reams of printed pages. This is
no longer the case. The electronic version of a file that was created by
and/or stored in a computer can be far more damaging to an individual or to
an organization because it contains not only the documentary evidence
itself but also “data about the data” (such as when it was created, when it
was revised, how it was revised, using whose software).
IBM Systems Director Service and Support Manager is a no-charge “call-home”plug-in to automatically report hardware problems and collect system service information for monitored systems (Electronic Service Agent tool).
SSM can monitor, track, and capture system hardware errors and service information and report them directly to IBM support.