Providing high quality services to our customers continues to be one of the top
priorities of the Patent and Trademark Office. Having myself been a customer of the
Patent and Trademark Office for over 20 years, I am firmly committed to issuing quality
patents, registering quality trademarks and providing high quality customer service.
Each of our major business areas, which include Patents, Trademarks, and Information
Dissemination, has established customer service standards based on input from our
SiteScape Forum is a collaboration tool that allows you to work with others, either through networked computers inside of your company or across the Internet. It is accessed using a web-browser (such as Internet Explorer or Netscape Navigator).
HTML is a key part of the Internet. It has a short but extremely vibrant history.
In order to understand what HTML5 is about, it’s useful to look at where it came
from. The Internet (and the Web in particular) has been changing at a dizzying
pace. HTML has been trying to keep up.
When HTML was first devised, it comprised a handful of tags, and HTML did
little more than determine how a page was laid out. As the Web matured, many
features were added. Today’s Internet is still about documents, but it’s also
All other aspects of Marketing and Innovation remain fairly steady, but businesses continue to
have difficulty promoting their businesses effectively to increase sales.
Success in the Workforce area slipped this wave, as small businesses feel less successful in
training and developing employees (only 58 percent are highly successful compared to 65
percent a year ago). They do moderately well in maximizing employee productivity and
Customer Service is an area where small businesses continue to shine.
Welcome to BlackBerry Development Fundamentals. I hope you enjoy reading
this book and keep it on your bookshelf for a long time. After working for
Research In Motion (RIM) and helping its customers understand their options
for building custom applications for the BlackBerry platform, I knew the time
was right for a book like this. Although the world is full of developers who know
how to build applications for desktop, server, and even mobile platforms, many
people building their first applications for BlackBerry just don’t know where to
Therefore, customers play a major part in a
bank’ s success or failure. As simple as the logic
‘Keep them happy and survive. Make them
unhappy and perish’, may seem, in practical
terms this is not as easily achieved. How do
banks anticipate customer needs and respond to
them? How do they retain old customers while
seeking new ones? And that too at a time when
their margins are stretched and the very
foundations of trust have been shattered?
However , very few banks are in a position to
keep their customers satisfied on all count. For
other struggling banks it...