Informed consumer

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  • After gathering information, consumers then need to begin the process of making a decision about resolving their problem. In this chapter, we will examine the evaluative criteria used; the measurement aspects of evaluative criteria; note that consumers’ judgments can be inaccurate; and that as judgement is difficult, consumers use surrogate indicators; we’ll study the decision rules that may be used; and finally discuss how to utilise this knowledge to formulate marketing strategy.

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  • This page intentionally left blank Copyright © 2006, New Age International (P) Ltd., Publishers Published by New Age International (P) Ltd., Publishers All rights reserved. No part of this ebook may be reproduced in any form, by photostat, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, without the written permission of the publisher. All inquiries should be emailed to

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  • SYSTEM DESIGN AND CONSUMER BEHAVIOR IN ELECTRONIC COMMERCE Hanushek cautions: “If the efficiency of our school systems is due to poor incentives for teachers and administrators coupled with poor decisionmaking by consumers, it would be unwise to expect much from programs that seek to strengthen ‘market forces’ in the selection of schools,” (1981, p. 34-35; emphasis added). Moreover, if students’ outcomes depend importantly on the characteristics of their classmates (i.e.

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  • During the past 25 years of digital information development, industry-wide discussion has progressed from resolving technology issues for managing GI to establishing policy for accessing it, especially in the public sector. Geographic Information: Value, Pricing, Production and Consumption brings the producer and consumer arguments together, providing a fresh perspective on the emotional and territorial issues of IPR (intellectual property rights) protection and liberation.

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  • This research examines how differences in the organization of brand information in memory between higher and lower knowledge consumers affects which brands are retrieved when consumers are provided with a usage situation. A spreading activation network model of memory is used to predict the results of an experiment where the usage situations were varied at encoding and repeated recall sessions.

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  • Previous research provides evidence for a conceptual distinction between self-assessed and objective knowledge, and relatively little is known about the relationship between knowledge and information search. The current research provides empirical evidence for differentiating the two knowledge types. Furthermore, it suggests that the relative effects of the two types of knowledge on pre-purchase information search depend on the type of information source.

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  • Computer science has drawn from and contributed to many disciplines and practices since it emerged as a field in the middle of the 20th century. Those interactions, in turn, have contributed to the evolution of information technology: New forms of computing and communications, and new applications, continue to develop from the creative interaction of computer science and other fields.

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  • The current status of studies of online shopping attitudes and behavior is investigated through an analysis of 35 empirical articles found in nine primary Information Systems (IS) journals and three major IS conference proceedings. A taxonomy is developed based on our analysis. A conceptual model of online shopping is presented and discussed in light of existing empirical studies. Areas for further research are discussed.

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  • The results of studies reported in this article suggest that product-related experience has a greater influence on self-assessed knowledge judgments than does stored product class information and that this greater influence is due to greater accessibility in memory. In addition, stored product class information was found to be a more important determinant of objective than self-assessed knowledge, while product-related experience was a more important determinant of self-assessed than objective knowledge.

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  • This volume contains edited versions of papers that were presented at the 2001 Advertising and Consumer Psychology Conference in Seattle, Washington. This annual conference was sponsored by the Society for Consumer Psychology (Division 23 of the American Psychological Association) with sponsorship assistance from Accenture Institute for Strategic Change.

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  • Health information technology (HIT) provides the umbrella framework to describe the comprehensive management of health information across computerized systems and its secure exchange between consumers, providers, government and quality entities, and insurers. Health information technology (HIT) is in general increasingly viewed as the most promising tool for improving the overall quality, safety and efficiency of the health delivery system (Chaudhry et al., 2006). Broad and consistent utilization of HIT will:...

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  • The availability of databases of images labeled with keywords is necessary for developing and evaluating image annotation models. Dataset collection is however a costly and time consuming task. In this paper we exploit the vast resource of images available on the web. We create a database of pictures that are naturally embedded into news articles and propose to use their captions as a proxy for annotation keywords. Experimental results show that an image annotation model can be developed on this dataset alone without the overhead of manual annotation. ...

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  • A silent killer maneuvers just below the surface of almost all the health issues that will lead to death and disease in the 21st century. The U.S. population faces well-recognized health risks, including chronic diseases, environmental degradation, and natural and manmade disasters, but the silent killer is less diagnosed and remains essentially untreated. The silent killer is low health literacy: the reality that almost half of adults in the United States, over 90 million people, struggle to find, understand, and correctly use health information....

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  • In almost all Western countries, health care is in a state of radical transformation. How can we meet the needs and demands of increasingly empowered ‘consumers’, contain costs, incorporate ‘evidence based’ modes of working, and re-motivate health care professionals—and all at the same time? The health care systems in Western countries are usually compared and contrasted along their axes of difference: nationalized versus fully market-driven; tax-based versus insurance-based financing; ‘gatekeeping’ general practitioners versus self-referral to hospital care....

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  • Problem recognition is the first stage of the consumer decision making process. This influences the amount and type of information search: but we will cover that in the next chapter. In this chapter, we will consider the following contents: Nature of problem recognition; difference between habitual, limited and extended decision making; methods for measuring problem recognition; marketing strategies based on problem recognition.

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  • Chapter 4 - Information search. In this chapter, we will address the following problems: Nature of information search; key types and sources of information; the difference between evoked, inept and inert sets of brands; why consumers engage in information search; how the internet is used as an information source; factors that affect the amount of external information search; what marketing strategies can be developed based on different patterns of search behaviour.

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  • Perception is the critical activity that links the individual consumer to group, situation and marketer influences. Thus, it is vital to understand how consumers process information, and the steps and factors involved. In this topic we will cover the following aspects: How consumers process information; different steps involved in information processing, factors that influence this process; implications of perception for retail, brand and communication strategies.

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  • Chapter 14 - Group influence and communication. This lecture explains how groups are defined and their influence on consumption. Marketers use information about groups to devise various strategies and utilise groups to communicate information about their products. The concept of diffusion of innovations or ideas is an example of the influence of groups in marketing.

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  • Like households, organisations make many buying decisions. This lecture will build on the previous discussion of consumer behaviour and apply the concepts to organisational buying. As with previous lectures, we will apply these concepts to enable us to analyse buying decisions and use this information to learn how marketers can develop improved marketing strategies.

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