Hơn 400 năm về trước, John Donne, một nhà văn người Anh có viết như sau: “No man is an island,
entire of itself; Everyman is a piece of the continent. Communication is the bridge between our individual
islands. It is the glue that brings us together.” Ðúng vậy, giao tế là chiếc cầu, là gạch nối liên kết người
với người. Giúp ta hiểu được nhau và đến gần với nhau hơn. Nó đời hỏi một sự đối thoại 2 chiều
(interpersonal communication is a two-way process)....
Chapter 2 - Introduction to interpersonal communication.After studying this chapter you will be able to: Describe the interpersonal communication process and barrier to effective communication; explain how emotional hijacking can hinder effective interpersonal communication; describe the basic domains of emotional intelligence and related communication competencies;...
After reading the material in this chapter, you should be able to: Identify elements and types of communication, relate communication to human behavior and needs, categorize positive and negative communication, carry out therapeutic communication skills,...
This publication was originally written as a text for a business communication course
and has subsequently been expanded. It sets out to explain some business
communication issues and hopefully assist in making you a better communicator, both
at work and in your personal life.
For business success the ability to communicate at different levels, by a variety of
methods, to peers and superiors, sideways to your counterparts and downward to
people you are supervising is essential.
Chapter 15 discuss important advantages of two-way communication; identify communication problems to avoid; describe when and how to use the various communication channel; summarize ways to become a better sender and receiver of information; explain how to improve downward, upward, and horizontal communication; summarize how to work with the company grapevine; describe the boundaryless organization and its advantages.
Chapter 1 - Establishing credibility. After studying this chapter you will be able to: Explain the importance of establishing credibility for business communications; describe how competence, caring, and character affect your credibility as a communicator; define and explain business ethics, corporate values, and personal values; explain the FAIR approach to ethical business communications.
Chapter 3 - Listening, team communication, and difficult conversations. When you finish this chapter, you should: Describe and evaluate the process of active listening, explain and evaluate barriers to effective listening an common types of non-listening behaviors, describe the elements of questions that enhance listening and learning.
Chapter 4 - Communicating across cultures. When you finish this chapter, you should: Describe characteristics of cultural intelligence, its importance for global business leaders, and approaches to developing it; explain the major cultural dimensions and related communication practices; name and describe key categories of business etiquette in the intercultural communication process.
Chapter 7 - Email and social media for business communication. In this chapter you will learn: Apply principles for writing effective emails, explain how to handle emotion effectively in online communications, describe strategies for managing digital message overload, explain characteristics of the emerging Social Age,...
Chapter 11 - Crisis communications and public relations messages. When you finish this chapter, you should: Explain how crisis communications and public relations messages impact organizational reputation, describe the nature of crisis management in today’s organizations, apply the AIM planning process to crisis communications,...
Chapter 14 - Planning presentations. After completing this chapter, students will be able to: Describe how planning your presentations leads to credibility; analyze presentation audiences in terms of message benefits, learning styles, and communicator styles; organize and gather content for a preview, view, and review;…
Chapter 15 - Delivering presentations. After completing this chapter, students will be able to: Describe how presentation delivery impacts your credibility; deliver presentations with authenticity, confidence, and influence; apply the SOFTEN model of nonverbal communication for presentations; use slides and handouts to supplement your presentation effectively; interact effectively with your audience.
Chapter 16 - Employment communications. After completing this chapter, students will be able to: Identify your key selling points for the job application process; evaluate the primary needs of employers for positions of interest; set up the message structure for résumés and cover letters; highlight your qualifications with effective tone, style, and design;...
“Some things haven't changed: human nature and the need to interact effectively.
To achieve excellence as a manager,interpersonal skills are essential.”Communication is an active process of information exchange between the speaker and the listener to achieve a certain purpose. Typically, communication through three states: 1. Exchange information, contact psychology 2. Mutual understanding, 3. Impact and influence each other.
.What is public speaking?
Speaking to a group of audience. A form of interpersonal communication.Informative speeches – to present information to an audience
Persuasive speeches – to convince others to change feelings, beliefs, or behaviors.
This book is a review and analysis of the literature and presenta-
tion of data from a series of surveys that attempts to provide in-
sights into how engineers communicate. Much of the focus of the
book is on the professional aspects of engineers’ work, the infor-
mation resources used to perform their work, and information
output from their work that is communicated to others. Many of
our studies and those of others dealt with traditional interperson-
al and written communication channels....
Someone once said, “Talk is cheap because supply exceeds demand.” Every day in North America, 10,000 or more people stand in front of a crowd and deliver speeches. Twenty-five minutes later, 9,998 are forgotten by everyone except perhaps the speaker and his or her subordinates. Some observers figure the conference business in the United States alone is worth $120 billion per year. That’s a large cost for speeches being slept through by people bored with “bizspeak” and numbed by pointless PowerPoints. Communications expert Tony Carlson knows what it takes to electrify audiences...
In this chapter, we will address the following questions: What do I need to know about the communication process to be an effective communicator? What do I need to know about the communication process to be an effective communicator? How can I use the different channels and patterns of communication to my advantage? How do contemporary managers use information technology to communicate more effectively? How can I be a better listener, reader, writer, and speaker?
After studying this chapter you will be able to: Discuss important advantages of two-way communication, identify communication problems to avoid, describe when and how to use the various communication channels, summarize ways to become a better “sender” and “receiver” of information,...
Chapter 14 - Communicating in the digital age. After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication; describe the process, personal, physical, and semantic barriers to effective communication; contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness;...