Xem 1-18 trên 18 kết quả Itil
  • ITIL (IT Infrastructure Library) provides a framework of “best practice” guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world. This pocket guide has been designed as an introductory overview for anyone who has an interest or need to understand more about the objectives, content and coverage of ITIL. Whilst this guide provides an overview, full details can be found in the actual ITIL publications themselves.

    pdf42p benq 01-03-2009 223 91   Download

  • This document provides a summary of the most relevant information of the ITIL Service Support V2 book to help with preparation of the Exin certificate in ITIL Service Management

    doc31p minhanh 14-03-2009 157 62   Download

  • Understanding the current state of your storage infrastructure—what capacity you have, where it is located, who is using it, who is paying for it, how efficiently it is being used, and how well it is meeting SLAs—is fundamental to intelligently planning, provisioning, and managing storage. Buying and deploying storage as it is often done on a per-project basis— based on loose estimates of immediate and future required capacity, application requirements, and response times—typically results in over-purchasing of hardware and poor allocation of resources.

    pdf1p minhtuan 06-08-2009 124 50   Download

  • A major overhaul of the IT Infrastructure Library® (ITIL®) is coming Spring 2007, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new “hub-and-spoke” design with a descriptive core framework as the hub and prescriptive solutions as spokes. Perhaps most useful are new implementation templates based on industry, firm size, business model, and regulatory environment that provide an impressive array of targeted solutions. An enhanced descriptive core, new and more prescriptive additions, improved guidance on business alignment...

    pdf9p thuyvan 12-08-2009 118 40   Download

  • Information Technology Infrastructure Library (ITIL) has been around for 20 years, but interest within the United States has only increased in the last five years. ITIL is becoming the next big thing in Information Technology. It is the new industry buzz-word, the new certification, the new conference, and the new idea that the IT world feels it needs. This paper will describe the origin of ITIL, who controls the ITIL contents, who are the biggest users of ITIL, and why you should care about it.

    pdf8p duypha 06-08-2009 89 39   Download

  • This is the fifth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle. The primary purpose of the continual service improvement stage of the service lifecycle is to learn from experience and to apply that learning in order to continually improve the quality of IT services and to optimize costs.

    pdf262p namde02 12-03-2013 48 19   Download

  • Tham khảo sách 'itil : best practices for managing your it infrastructure®cheryl e. simpson', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf9p ngoctu2391 28-11-2012 31 6   Download

  • Auf einen hohen Detaillierungsgrad der ITIL-Prozesse ist bewusst verzichtet worden, da diese in den Originalpublikationen[6-12] detailliert beschrieben sind. Entscheidender sind die Empfehlungen, die bei der Optimierung der Geschäftsprozesse in der täglichen Umsetzung gesammelt worden sind. Als wichtigster Bestandteil wird daher im ersten Teil eine Prozesslandkarte entwickelt, die der Dreh- und Angelpunkt einer Optimierung ist.

    pdf282p baobinh1311 25-09-2012 21 2   Download

  • So exactly where is the beginning and where is the end of an IT Service Management (ITSM) project? There may be many beginnings and many ends in implementing ITSM—depending on your approach. Implementing ITSM in any organization can be a daunting task at first glance.

    pdf10p thuyvan 12-08-2009 195 48   Download

  • Whenever a conflict arose, the entire team compared estimates and discussed them. The purpose of this exercise was to identify potential weak links in the schedule and then to plan for them. Ultimately, the project manager allowed each team member to determine his or her own estimate within a phase. The only estimate he imposed on the team member was to complete the phase while adhering to the deadline for the entire project. For some projects the area of responsibility dictates not only tasks but responsibility for an entire phase.

    pdf58p tainhacmienphi 25-02-2013 23 10   Download

  • Once the Sprint has started, the Team engages in another of the key Scrum practices: The Daily Scrum. This is a short (15 minutes or less) stand-up meeting that happens every workday at an appointed time, and everyone on the Scrum Team attends; in order to keep it brief, everyone stands (hence “stand-up meeting”). It’s the team’s opportunity to report to itself on progress and obstacles. One by one, each member of the team reports three (and only three) things to the other members of the team: What they were able to get done since the last meeting; what they’re...

    pdf0p lenh_hoi_xung 21-02-2013 38 9   Download

  • Quản lý tài chính cho các Dịch vụ CNTT (ITSM) là một quá trình quản lý dịch vụ khu vực. Nó là một yếu tố của bộ phận cung cấp dịch vụ của khuôn khổ ITIL thực hành tốt nhất. Mục đích của quản lý tài chính cho các Dịch vụ CNTT là cung cấp cho chính xác và chi phí quản lý hiệu quả tài sản và các nguồn lực được sử dụng trong cung cấp Dịch vụ CNTT.

    pdf1p cute_1669 22-02-2012 29 6   Download

  • The hooded seal (Cystophora cristata) is a large species (200 kg to 400 kg) found in the northern Atlantic. In Atlantic Canada, most pups are born in March in Davis Strait and on the Front. Other hooded seals whelp in the Gulf of St. Lawrence but very little is known about the relationship between Gulf seals and those in the Front. Surveys conducted in 1990 and 1991 estimated that 80,000 pups were born in the Front as opposed to 2,000 in the Gulf of St. Lawrence. Hooded seals can be harvested in the Front but not in the Gulf of St....

    pdf58p seketnoi 26-04-2013 20 6   Download

  • Trong loạt bài này chúng tôi sẽ giới thiệu cho các bạn một số tính năng của Service Manger cũng như sẽ cung cấp một cách chi tiết về các yêu cầu đối với hệ thống. Entry mới nhất của dòng System Center của Microsoft, Service Manager hiện càng làm phong phú thêm cho kiến trúc ITIL/MOF của System Center bởi nó cung cấp khả năng quản lý tập trung các vấn đề và dễ dàng truy cập.

    pdf7p coca278 27-08-2013 32 6   Download

  • Academics and students are committed to making a significant contribution to international knowledge and enhancing Dublin’s role as Ireland’s global gate-way. Civic engagement and interaction with industry are emphasised both in the curriculum and in the overall student experience. Collaboration with industry and professional bodies is embedded in many DIT programmes and is integral to how DIT continues to adapt to the ever-quickening pace of change globally.

    pdf10p docvachiase 03-05-2013 15 5   Download

  • Promoting equity and active citizenship: IPTS research results indicate that social media approaches to learning can mitigate existing inequalities and can be employed to successfully re-engage individuals who are at risk of exclusion from the knowledge society. Learning 2.0 strategies can effectively increase the accessibility and availability of learning opportunities for the hard to reach, and can significantly improve motivation and engagement in learning.

    pdf5p docvachiase 03-05-2013 18 5   Download

  • Là một chủ sở hữu mới Kindle 2, tôi đã vui mừng về việc mua sách để đọc trên đường đi và đã không nhận ra rằng cuốn sách này đã được tối ưu hóa cho Kindle DX. Một người mua hãy cẩn thận không ... kể từ khi Kindle 2 là có năng khiếu để tôi có một số những điều tôi giả định. Vì vậy, đối với những người khác tôi sẽ nói rằng đây là một trong những loại sách mà có thể bạn sẽ muốn các phiên bản thể chất cũng như một phiên bản Kindle...

    pdf13p luly_meo8 14-02-2012 24 4   Download

  • While the potential of social media for enhancing learning opportunities is substantial, it should be noted that in 2009, according to Eurostat data, 30%Europeans aged 16 to 74 had still never used the Internet. While this figure dropped from 42% in 2006 by 12 percentage points in only three years, in a number of European countries more than half of the population has never used the Internet. 3 Furthermore, the following technical, pedagogical and organisational bottlenecks have been identified, which may hinder the take up and mainstreaming of Learning 2.

    pdf14p docvachiase 03-05-2013 24 4   Download

Đồng bộ tài khoản