ITIL (IT Infrastructure Library) provides a framework of “best practice”
guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world. This pocket guide has been designed as an introductory overview for anyone who has an interest or need to understand more about the objectives, content and coverage of ITIL. Whilst this guide provides an overview, full details can be found in the actual ITIL publications themselves.
Understanding the current state of your storage infrastructure—what capacity you have,
where it is located, who is using it, who is paying for it, how efficiently it is being used, and
how well it is meeting SLAs—is fundamental to intelligently planning, provisioning, and
managing storage. Buying and deploying storage as it is often done on a per-project basis—
based on loose estimates of immediate and future required capacity, application
requirements, and response times—typically results in over-purchasing of hardware and
poor allocation of resources.
A major overhaul of the IT Infrastructure Library® (ITIL®) is coming Spring 2007, and it will have a dramatic
impact on the entire IT industry. ITIL v3 presents an entirely new “hub-and-spoke” design with a descriptive
core framework as the hub and prescriptive solutions as spokes. Perhaps most useful are new implementation
templates based on industry, firm size, business model, and regulatory environment that provide an impressive
array of targeted solutions. An enhanced descriptive core, new and more prescriptive additions, improved guidance
on business alignment...
Information Technology Infrastructure Library (ITIL) has been around for 20 years, but interest within the
United States has only increased in the last five years. ITIL is becoming the next big thing in Information
Technology. It is the new industry buzz-word, the new certification, the new conference, and the new idea that
the IT world feels it needs. This paper will describe the origin of ITIL, who controls the ITIL contents, who are
the biggest users of ITIL, and why you should care about it.
This is the fifth book in the series of five ITIL core
publications containing advice and guidance
around the activities and processes associated with
the five stages of the service lifecycle. The primary
purpose of the continual service improvement
stage of the service lifecycle is to learn from
experience and to apply that learning in order to
continually improve the quality of IT services and
to optimize costs.
Auf einen hohen Detaillierungsgrad der ITIL-Prozesse ist bewusst
verzichtet worden, da diese in den Originalpublikationen[6-12]
detailliert beschrieben sind. Entscheidender sind die Empfehlungen,
die bei der Optimierung der Geschäftsprozesse in der täglichen
Umsetzung gesammelt worden sind. Als wichtigster Bestandteil
wird daher im ersten Teil eine Prozesslandkarte entwickelt,
die der Dreh- und Angelpunkt einer Optimierung ist.
So exactly where is the beginning and where is the end of an IT Service Management (ITSM) project? There
may be many beginnings and many ends in implementing ITSM—depending on your approach. Implementing
ITSM in any organization can be a daunting task at first glance.
Whenever a conflict arose, the entire team compared estimates and discussed them. The purpose of this
exercise was to identify potential weak links in the schedule and then to plan for them. Ultimately, the project
manager allowed each team member to determine his or her own estimate within a phase. The only estimate
he imposed on the team member was to complete the phase while adhering to the deadline for the entire
For some projects the area of responsibility dictates not only tasks but responsibility for an entire phase.
Once the Sprint has started, the Team engages in another of the key Scrum practices: The
Daily Scrum. This is a short (15 minutes or less) stand-up meeting that happens every
workday at an appointed time, and everyone on the Scrum Team attends; in order to keep it
brief, everyone stands (hence “stand-up meeting”). It’s the team’s opportunity to report to
itself on progress and obstacles. One by one, each member of the team reports three (and only
three) things to the other members of the team: What they were able to get done since the last
meeting; what they’re...
Quản lý tài chính cho các Dịch vụ CNTT (ITSM) là một quá trình quản lý dịch vụ khu vực. Nó là một yếu tố của bộ phận cung cấp dịch vụ của khuôn khổ ITIL thực hành tốt nhất. Mục đích của quản lý tài chính cho các Dịch vụ CNTT là cung cấp cho chính xác và chi phí quản lý hiệu quả tài sản và các nguồn lực được sử dụng trong cung cấp Dịch vụ CNTT.
The hooded seal (Cystophora cristata) is a large species (200 kg to 400 kg) found in the northern Atlantic. In Atlantic Canada, most pups are born in March in Davis Strait and on the Front. Other hooded seals whelp in the Gulf of St. Lawrence but very little is known about the relationship between Gulf seals and those in the Front. Surveys conducted in 1990 and 1991 estimated that 80,000 pups were born in the Front as opposed to 2,000 in the Gulf of St. Lawrence.
Hooded seals can be harvested in the Front but not in the Gulf of St....
Trong loạt bài này chúng tôi sẽ giới thiệu cho các bạn một số tính năng của Service Manger cũng như sẽ cung cấp một cách chi tiết về các yêu cầu đối với hệ thống. Entry mới nhất của dòng System Center của Microsoft, Service Manager hiện càng làm phong phú thêm cho kiến trúc ITIL/MOF của System Center bởi nó cung cấp khả năng quản lý tập trung các vấn đề và dễ dàng truy cập.
Academics and students are committed to making a significant contribution to international
knowledge and enhancing Dublin’s role as Ireland’s global gate-way.
Civic engagement and interaction with industry are emphasised both in the curriculum and in the
overall student experience. Collaboration with industry and professional bodies is embedded in
many DIT programmes and is integral to how DIT continues to adapt to the ever-quickening pace of
Promoting equity and active citizenship: IPTS research results indicate that social media
approaches to learning can mitigate existing inequalities and can be employed to successfully
re-engage individuals who are at risk of exclusion from the knowledge society. Learning 2.0
strategies can effectively increase the accessibility and availability of learning opportunities
for the hard to reach, and can significantly improve motivation and engagement in learning.
Là một chủ sở hữu mới Kindle 2, tôi đã vui mừng về việc mua sách để đọc trên đường đi và đã không nhận ra rằng cuốn sách này đã được tối ưu hóa cho Kindle DX. Một người mua hãy cẩn thận không ... kể từ khi Kindle 2 là có năng khiếu để tôi có một số những điều tôi giả định. Vì vậy, đối với những người khác tôi sẽ nói rằng đây là một trong những loại sách mà có thể bạn sẽ muốn các phiên bản thể chất cũng như một phiên bản Kindle...
While the potential of social media for enhancing learning opportunities is substantial, it
should be noted that in 2009, according to Eurostat data, 30%Europeans aged 16 to 74 had
still never used the Internet. While this figure dropped from 42% in 2006 by 12 percentage
points in only three years, in a number of European countries more than half of the population
has never used the Internet.
Furthermore, the following technical, pedagogical and organisational bottlenecks have been
identified, which may hinder the take up and mainstreaming of Learning 2.