Logistics customer service

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  • Lecturte Logistics management - Chapter: Customer service. In this chapter, students will be able to understand: Basic concept of customer service, basic communication skills of dealing with customers.

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  • The first edition of Global Logistics and Distribution Planning: Strategies for Management appeared in 1988. Since then the whole field of logistics has changed. Of course, there is still agreement about the basic principle of a supply chain as ‘the series of activities and organizations that materials – both tangible and intangible – move through on their journeys from initial suppliers to final customers’ (Waters, 2009).

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  • At the end of this lecture, students should be able to define who customer is, understand the four genetic service outputs theories developed by bucklin, understand the role of a customer service, understand the fundamental attributes of customer service, understand element of customer service.

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  • Tham khảo sách 'logistics engineering handbook 2006', kỹ thuật - công nghệ, cơ khí - chế tạo máy phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

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  • In this chapter you will learn: Understand why physical distribution (logistics) is such an important part of place and strategic market planning, understand why the physical distribution customer service level is a marketing strategy variable. understand the physical distribution concept and why it requires coordination of storing,...

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  • When you finish this chapter, you should: Understand why physical distribution (logistics) is such an important part of Place and marketing strategy planning; understand why the physical distribution customer service level is a key marketing strategy variable; understand the physical distribution concept and why it requires coordination of storing, transporting, and related activities;...

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  • This chapter presents the following content: Supply chain logistics scope, supply chain logistics framework, supply chain logistics elements, warehouse replenishment systems, warehouse location analysis, vehicle scheduling analysis, customer service management.

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  • This Publication is concerned with the vital subject of business logistics and supply chain management, an area that can be essential to a firm’s competitive strategy and revenue generation. This management area has been described by many names, including physical distribution, materials management, transportation management, logistics, and supply chain management. Relevant business activities may include one or more of the following areas: transportation, inventory, order processing, purchasing, warehousing, materials handling, packaging, customer service standards, and production....

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  • Military service customers at eight judgmentally selected locations GAO visited had mixed views of the Defense Logistics Agency’s services— satisfied with aspects of routine service, such as the delivery time for routine parts, but dissatisfied with other areas, such as the detrimental impact that the agency’s service has had on their operations. Customers cited difficulties, for example, in getting critical weapons systems parts by the needed time.

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  • Supply Chain Management (SCM) offers the possibility of increased customer service while minimizing costs. Before choosing what type of supply chain strategy to pursue, a firm must first evaluate the type of supply chain(s) in which it participates. The type of functional strategies chosen should complement the type of supply chain(s) in which the firm is a member. Certain manufacturing and logistics strategies are more appropriate given the characteristics of the supply chain.

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  • Lots of data is being collected and warehoused Web data, e-commerce purchases at department/ grocery stores Bank/Credit Card transactions Computers have become cheaper and more powerful Competitive Pressure is Strong Provide better, customized services for an edge (e.g. in Customer Relationship Management)

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  • Chapter 12. Distribution Customer Service and Logistics. When You Finish This Chapter, You Should: 1. Understand why logistics (physical distribution) is such an important part of Place and marketing strategy planning.

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  • (BQ) Part 2 book "Principles of supply chain management" has contents: Customer relationship management, global location decisions, service response logistics, supply chain process integration, performance measurement along the supply chain.

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  • Operations and industrial modeling and management have a long history dating back to the first Industrial Revolution. Scheduling, inventory control, production planning, projects management, control charts, statistical records, customer satisfaction questionnaires, rankings and benchmarking. are some of the tools used for the purpose of better managing operations and services.

    pdf523p conrepcon 13-04-2012 149 84   Download

  • Operations and industrial modeling and management have a long history dating back to the first Industrial Revolution. Scheduling, inventory control, production planning, projects management, control charts, statistical records, customer satisfaction questionnaires, rankings and benchmarking. are some of the tools used for the purpose of better managing operations and services.

    pdf524p transang3 28-09-2012 39 19   Download

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