This book provides a short introduction to the management concepts
that have most infl uenced companies over the past century or so, and
to some of the more infl uential people behind them. These people and
their ideas are no longer confi ned to the pages of learned management
journals or to the lecture halls of prestigious business schools. Many are
mentioned nowadays in the pages of the everyday business press and in
general-management training material. Yet few of them are familiar to the
average person in an offi ce....
Every management guru seems to have a new
philosophy and a new set of initials he or she swears
will revolutionize your company. The management
fads of the last 20 years or so seem to have about a
three-year half life before they start to fade away,
but before their last spark, another one pops up with
an accompanying new guru. There is no shortage of
gurus or new acronyms, and for $1000 per day (and
sometimes much more), they are happy to share
their fervor with you. You spend your money and
your employees' time, and a week later, you would
never know you had been host to the guru-du-jour.
Chapter 9 - Management of quality. In this chapter you should be able to: Discuss the philosophies of quality gurus, define the term quality as it relates to products and as it relates to services, identify the determinants of quality,...
Chapter 9 entitled 'Management of quality' covers evolution of quality management, the dimensions of product and service quality, philosophies of several quality "gurus", quality awards and quality certification, total quality management, and quality tools. Successful management of quality requires that managers have insights on various aspects of quality.
I feel it's my job to tell you this. I believe any good service provider should look after their clients by being their "advocate". What I mean is protecting you from things that could harm your wallet and your chances of success. It's a philosophy I've adapted in my business that turned me from a broke $12 an hour painter who lived with my dad to someone who makes sometimes over $40,000 in a month - without being close to any of the "big gurus" or having a hundred thousand joint venture partners. And one of the things that I...
Microsoft Access is a large, intimidating program.
Unlike Word or Excel, where you can perform
basic tasks without much in the way of training,
Access presents challenges from the outset. Most
users never progress beyond creating simple tables
and using wizards to create basic forms and reports.
At the same time, all users—from managers to
researchers to administrative assistants—need information
and know that what they seek is embedded
somewhere in their Access tables.