Management in tqm

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  • The first edition of Managing Quality sold well and the second and third editions sold even more copies which, according to the publisher, is unusual for a book of this type. The fourth edition builds on the success of these previous editions. In the book the term total quality management (TQM) is used to describe the process of transformation by which all parts of the organization have a focus on quality with the ultimate objective of customer satisfaction and delight.

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  • When you complete this chapter you should be able to: Define quality and TQM, describe the ISO international quality standards, explain what Six Sigma, explain how benchmarking is used in TQM, explain quality robust products and Taguchi concepts, use the seven tools of TQM.

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  • Total quality management, now a well known idea, is a philosophy of management for continuously improving the quality of products and processes. The idea is that the quality of products and processes is the responsibility of everyone who is involved with the development and/or use of the products or services. TQM involves management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

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  • Total quality management, now a well known idea, is a philosophy of management for continuously improving the quality of products and processes. The idea is that the quality of products and processes is the responsibility of everyone who is involved with the development and/or use of the products or services. TQM involves management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

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  • In today's competitive environment, the age-old belief of many companies that "the customer is always right" has a new twist. In order to survive, companies are focusing their entire organization on customer satisfaction. The approach followed for ensuring customer satisfaction is known as Total Quality Management (TQM).

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  • The study is to develop a DSS application for evaluation of training quality and quality assurance in educational management of university. The study has opened a new way of DSS application in educational management. For VNU training model, Web-based DSS application using TQM factors is the first academic research achievement in Vietnam and Asia.

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  • This chapter presents the following content: What is quality? Evolution of quality management, quality tools, TQM and QMS, focus of quality management - customers, role of employees in quality improvement, quality in service companies, six sigma, cost of quality, effect of quality management on productivity, quality awards, ISO 9000.

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  • Chapter 6 - Quality: Meeting customer expectations. After reading the material in this chapter, you should be able to: State the contributions Shewhart, Deming, Juran, and Crosby made to quality management, describe why customer loyalty is so important for profitability, explain the importance of internal and external customers and the role each plays in TQM, describe the three principles of TQM,...

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  • Chapter 12 is entitled “Total quality management (TQM) and purchasing.” Preliminary studies indicate that assembly time is roughly proportional to the number of parts assembled. It has been shown that the number of parts in a design can be decreased by 20–40 percent when engineers are told to design the product to minimize the number of parts.

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  • CHAPTER 19 TOTAL QUALITY MANAGEMENT IN MECHANICAL DESIGN B. S. Dhillon Department of Mechanical Engineering University of Ottawa Ottawa, Ontario, Canada 19.1 19.2 INTRODUCTION TQMINGENERAL 19.2.1 Total 19.2.2 Quality 19.2.3 Management DEMING'S APPROACH TO TQM QUALITY IN THE DESIGN PHASE 19.4.1 Product Design Review 19.4.2 Process Design Review 19.4.3 Plans for Acquisition and Process Control 19.4.4 Guidelines for Improving Design Quality 475 476 476 476 476 19.4.5 Taguchi's Quality Philosophy Summary and Kume's Approach for Process Improvement 480 19.5 19.3 19.

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