Mysterious customs

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  • Those who during the past thirty or forty years have frequented working men's clubs or other centres of discussion in which, here and there, an Owenite survivor or a Chartist veteran was to be found, will often have heard of the Guernsey Market House.

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  • AFTER HER century-long slumber, the Sleeping Beauty opened her eyes at the kiss of the Prince to find her garments stripped away and her heart as well as her body under the rule of her deliverer. At once, Beauty was claimed as the Prince's naked pleasure slave to be taken to his Kingdom. With the grateful consent of her parents, and dazed with desire for the Prince, Beauty was then brought to the Court of Queen Eleanor, the Prince's mother, to serve as one of hundreds of naked Princes and Princesses, all playthings of the Court until such time as they would be rewarded and...

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  • An MBA is a curious beast: it can accelerate your career, even if it has limited practical value in day-to-day management. Top employers hire top MBAs, but not because MBAs have mastered the mysteries of management. An MBA is a hallmark of personal commitment, effort, and ambition which employers value more than the actual content of the MBA course.

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  • The mystery shopping identifies potentially significant failings in the PPI sales processes of some firms. Several of the firms shopped did not comply with the specific regulatory requirements in ICOB or treating their customers fairly when undertaking these transactions. The mystery shopping results highlight standards of behaviour that fall below our expectations and raise questions about firms’ systems and controls. They may also indicate failures in the quality of staff training and competence.

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  • Our visit and mystery-shopping results indicate that there is a higher risk of customers being treated unfairly where firms sell single-premium PPI policies 16 . One of the key TCF consumer outcomes is that products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly. While single-premium PPI can be a useful product for some, it is not necessarily appropriate for all consumers.

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  • Based on our visits and mystery shopping, we think that consumers are more likely to get poor outcomes in the PPI markets which have these features. The purchase of PPI is usually a secondary focus for customers; their primary purpose is to get another financial service or product such as a secured or unsecured loan. PPI is also a product that is generally sold to consumers, rather than one they actively choose to buy.

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  • Let’s see…is it the guy who owns the company? Is it the company president? Is it the department manager? Is it your immediate shift manager? Is it the guy or gal who signs your check? You’ll soon learn it’s none of those. And, right after that mysterious ‘who,’ it’s you who are the most important cog in the business wheel. This may come as a surprise to you, but YOU are the foundation of your company, and other than the customer, the most important screw or bolt which holds the whole bridge together. A recent morning’s example is typical...

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