The Pacific Northwest National Laboratory (pNNL) is developing and implementing a customer satisfaction assessment program (CSAP) to assess the quality of research and development provided by the laboratory. This report presents the customer survey
component of the PNNL CSAP. The customer survey questionnaire is composed of two major sections: Strategic Value and Project Performance.,,
The major producers were developing new products that utilized digital copying technology as
opposed to light/lens technology. Some analysts expected that market growth in the nineties would be
driven by "smart" multifunction devices that combined copying, faxing, scanning, and electronic
printing functions. Competitors with direct sales forces would have an advantage because the
complexity and pricing of these machines was too high for effective dealer distribution. Color copying
represented another potential growth area.
The Pacific Northwest National Laboratory (PNNL)is amulti-program laboratory
operated by Battelle for the United States Department of Energy (DOE). PNNL is one of
the laboratories operated by the DOE ,Ofice of Science. PNNL is tasked with the
development and delivery of technology in environmental science, energy science, health
science and national security. The laboratory employs approximately 3500 stti members .-
and has an operating budget of approximately $500 to $600 million.
The States Parties to this Convention,
Bearing in mind the broad objectives in the resolutions adopted by the sixth special session of the General Assembly of the United Nations on the establishment of a New International Economic Order,
Considering that the development of international trade on the basis of equality and mutual benefit is an important element in promoting friendly relations among States,
Initially, buying green power in competitive retail markets entailed switching electricity service
from the incumbent utility to a green power supplier. However, with few exceptions, green
power marketers have found it difficult to compete or to persuade customers to switch suppliers.
As a remedy, a number of states now require default suppliers (which are often the incumbent
distribution utilities) to offer green power options to their customers.
This term refers to a deceptive commercial practice of advertising a
low-priced item to attract customers, then telling them that the product
is out of stock and persuading them to buy a more expensive article.
"This store is famous for its bait and switch tactics."