Xem 1-20 trên 446 kết quả Product customization
  • Chapters 1 through 3 focus on the concept of CRM. Chapter 1 defines what CRM means in today’s business environment and why only organizations with clear and effective CRM strategies are destined for long-term success. Chapter 2 introduces the Customer Service/Sales Profile model, a brand new tool for understanding the dynamic relationship between stand-alone service transactions, repeat customers, and the creation of wonderful customer advocates who love to spread the good word about you and your products and services.

    pdf177p ledung 13-03-2009 489 289   Download

  • What is marketing? Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. The process through which VALUE is exchanged.

    doc16p leminhai 23-03-2010 210 116   Download

  • American Costumer Satisfaction Index (ACSI) and European Customer Satisfaction Index (ECSI) Intangible economic indicators Conducts analyses of customer service quality in 35 separate industries, 190 companies and government agencies on a scale of 1 to 100 Post-consumption assessment by the user about the product or service gained Uses expectancy confirmation-disconfirmation approach: focuses on service comparisons with customers prior expectations

    pdf0p moser 04-03-2009 242 68   Download

  • Why measure customer satisfaction? Because it’s required! The Workforce Investment Act of 1998 says states need to “consult with customers about the relevance of the information disseminated through the statewide employment statistics. A plan for actively listening to customers of Labor Market Information Products and Services A resource handbook from the Customer Satisfaction Work Group of the Workforce Information Council Copyright 2003

    pdf35p moser 04-03-2009 137 62   Download

  • CONTENTS: 2.1. Providing prompt service to customers 2.2. Establishing a rapport with customers 2.3. Handling customers complains 2.4. Delivering high-quality service to all customers, including those with specific needs 2.5. Promoting product and services.

    ppt26p anhtuan141090 11-05-2010 122 52   Download

  • Military service customers at eight judgmentally selected locations GAO visited had mixed views of the Defense Logistics Agency’s services— satisfied with aspects of routine service, such as the delivery time for routine parts, but dissatisfied with other areas, such as the detrimental impact that the agency’s service has had on their operations. Customers cited difficulties, for example, in getting critical weapons systems parts by the needed time.

    pdf43p dathao 20-10-2009 77 41   Download

  • 1. Provide a brief overview of J.D. Power and Associates; 2. Discuss today’s rapidly changing consumer; 3. Discuss some of the benefits associated with high levels of Customer Satisfaction in today’s highly; competitive environment;4. Discuss the J.D. Power and Associates syndicated New Home Builder Customer Satisfaction Study – Why the Home Building Industry? – Who we focus on? – What we cover? – How we analyze the information – Key findings

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  • With the increased globalization of markets, competition among market players has become more severe. In this competitive market, one of the most important factors is the achievement of customer satisfaction and excellence in service. Although the concept of customer satisfaction in customer- oriented management is not new, the relationship between customers and corporations has been changing almost daily. Customers are becoming the absolute entity for corporations as the final decision makers for business deals and purchases of products....

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  • Every member of the product team is important. To succeed, a company must design, build, test and market the product effectively. That said, there is one role that is absolutely crucial to producing a good product, yet it is often the most misunderstood and underutilized of all the roles. This is the role of the product manager. In this paper we discuss the role and responsibilities of the good product manager, and then we look at the characteristics of good product managers, where to find them, and how to develop them.1...

    pdf28p mokahd 27-04-2013 42 33   Download

  • HOW DO YOU DEFINE VALUE? CAN YOU MEASURE IT? What are your products and services actually worth to customers? Remarkably few suppliers in business markets are able to answer those questions. And yet the abihty to pinpoint the value of a product or service for one's customer has never been more important.

    pdf12p sinhvienmoi 08-03-2010 138 29   Download

  • To create satisfied customers, the organization needs to identify customers’ needs, design the production and service systems to meet those needs, and measure the results as the basis for improvement. Satisfaction is an attitude; loyalty is a Satisfaction is an attitude; loyalty is a behaviorbehavior. Loyal customers spend more, are willing to Loyal customers spend more, are willing to pay higher prices, refer new clients, and are pay higher prices, refer new clients, and are less costly to do business with.less costly to do business with....

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  • This Guide is designed to help vocational rehabilitation (VR) programs serving American Indians/Alaska Natives collect customer satisfaction data in culturally sensitive ways. While this Guide is written for VR program staff, it is intended to be useful to anyone interested in VR and related topics. So, when we say “you” in the Guide, we are referring to VR program staff but, by extension, we mean any reader.

    pdf33p dathao 20-10-2009 80 21   Download

  • Tham khảo sách 'customer satisfaction report 2', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

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  • ECUS_KD is an effective solution for enterprise to do Customs operations. Enterprise’s users input the declaration sheets data as well as related documents as normal paper profile and send to the Customs. The Customs system will create “the receiver number” and feed back to the enterprise. Then enterprise brings the paper profile and “the receiver number” printed from the program to the Customs Office to do customs procedure.

    doc56p tuquy1 15-01-2010 135 17   Download

  • The major producers were developing new products that utilized digital copying technology as opposed to light/lens technology. Some analysts expected that market growth in the nineties would be driven by "smart" multifunction devices that combined copying, faxing, scanning, and electronic printing functions. Competitors with direct sales forces would have an advantage because the complexity and pricing of these machines was too high for effective dealer distribution. Color copying represented another potential growth area.

    pdf23p dathao 20-10-2009 128 15   Download

  • Experiences differ from services • Experiences and services are distinct offerings. • Experiences are as distinct from services as services are from products. • Services are performed for the person (or property), experiences happen within the person. • A result (benefit) of the paid experiences is the creation of a lasting memory. To an extreme, experiences even change the individual(transformation). The individual pays not just foranother product or service, but the experience.

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  • As networks expand, so does the demand for reliable and flexible network infrastructure. Quality network infrastructure is key to delivering quality service to subscribers. To enable service providers to accommodate network growth while maintaining quality service and signal integrity, ADC offers a complete line of T1/E1 repeaters. The repeaters complement ADC’ s industry-leading DSX-1 products and are backed by ADC’ s quality, customer service, and reliability.

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  • Many studies have related overall satisfaction with some product or service to satisfaction with specific aspects of the product or service (Oliver 1980, 1993; Parsuraman, Berry, and Zeithaml 1988, 1991; Anderson and Sullivan 1993; Garbarino and Johnson 1999; DeWulf, Odekerken-Schröder, and Iacobucci 2001). Customers may explain their satisfaction with a product or service in terms of specific aspects such as the product attributes, price, customer service, or a combination of these various features.

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  • Whether it's in Java, .NET, or Ruby on Rails, getting your application ready to ship is only half the battle. Did you design your system to survivef a sudden rush of visitors from Digg or Slashdot? Or an influx of real world customers from 100 different countries? Are you ready for a world filled with flakey networks, tangled databases, and impatient users? If you're a developer and don't want to be on call for 3AM for the rest of your life, this book will help. In Release It!, Michael T. Nygard shows you how to design and architect your application for the...

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  • New product developm ent has a long his tory in marketi ng incl udi ng research on cus tom er preferences (Green and Wind 1975, Green and Sri ni vas an 1990, S ri nivas an and S hocker 1973), product pos it ioning and s egmentati on (C urrim 1981, Green and Kri eger 1989a, 1989b, Green and R ao 1972, Haus er and Koppel m an 1979), product forecas ti ng (Bass 1969, J am i es on and Bas s 1989, Kalwani and S i lk 1982, Mahaj an and Wind 1986, 1988, M cF adden 1970,...

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