Many people, in many different ways, want to do good work. As people—in the
business context, as customers—we all want to receive quality, to get good stuff,
to get what we want. In the world of business—and outside it, in arts, hobbies, and
personal growth—many of us want to deliver quality, to do good work, to deliver
something of value to ourselves and others. Quality Management Demystified is
about helping you do that in the context of business.