This short text is the output of a desire to produce a helpful additional source for my students and from that, perhaps be of
use to other similar students and managers of this subject area. After several years of working with classes on Management
Decision Making, the need for a short and focused integrative text was clear to me. There are many excellent texts on both
the qualitative and quantitative aspects of decision making, but few which address both.
This chapter presents the following content: Structure of a waiting line system, queuing systems, queuing system input characteristics, queuing system operating characteristics, analytical formulas, single-channel waiting line model with poisson arrivals and exponential service times, multiple-channel waiting line model with poisson arrivals and exponential service times, economic analysis of waiting lines.
When you complete this chapter you should be able to: Describe the characteristics of arrivals, waiting lines, and service systems; apply the single-channel queuing model equations; conduct a cost analysis for a waiting line; apply the multiple-channel queuing model formulas; apply the constant-service-time model equations; perform a limited-population model analysis.