Lecture Operations management - Chapter 5: Service design presents the following content: service economy, characteristics of services, service design process, tools for service design, waiting line analysis for service improvement.
The Internet o¤ered the possibility for the delivery of new services. Some
of these services were the provision of information. Some promised torationalize the supply chains of entire industries. Others o¤ered opportunitiesfor people to communicate and to help each other through online ommunities.
The digital economy—defined by the changing characteristics of information,
computing, and communications—is now the preeminent driver
of economic growth and social change. With a better understanding of
these fundamental transformations, we can make wiser decisions—whether
we are investing in research, products, or services, or are adapting our
laws and policies to the realities of a new age.
The service sector accounts for more than 70 percent
of the gross domestic product (GDP) of advanced
industrial economies. Though trade in services is difficult
to calculate and many transactions still go uncounted,
current estimates place the worth of such trade as at least
$2.5 trillion, or about a third of total world trade.
For the United States, the world’s most advanced industrial
economy, the service sector looms even larger. Services
account for almost 80 percent of U.S. production and U.S.
employment (while manufacturing accounts for 19 percent
The International Federation of Accountants (IFAC) is the global organization for the accountancy profession. It
is dedicated to serving the public interest by strengthening the profession and contributing to the development
of strong international economies. IFAC has 167 members and associates in 127 countries around the world,
representing approximately 2.5 million accountants in public practice, education, government service, industry,
The challenge of alleviating poverty and improving living conditions for
the poorest populations is a formidable one. It is increasingly apparent
that such a betterment of the lot of poor people requires an effort that
spans all sectors of the economy and may not be easy to achieve through
economic growth alone. Improved access to financial services helps poor
people by enabling payment transactions that then bring them into the
This collection was selected from papers presented at a conference titled
“Veterinary Science, Disease and Livestock Economies,” which was organized
by the editors and held at St Antony’s College, Oxford, in June 2005.
The idea for the conference originated from our project, sponsored by the
Wellcome Trust, which explored the history of veterinary science at the
Onderstepoort Research Laboratories in South Africa during the first half
of the twentieth century.
After completing this chapter, students will be able to: Learn how net exports measure the international flow of goods and services, learn how net foreign investment measures the international flow of capital, consider why net exports must always equal net foreign investment,...
After studying this chapter you will be able to: Define internal auditing; describe internal audit institutions (e.g. IIA); describe how internal auditors interact with independent auditors; explain internal auditors’ independence problems; and list features of internal reports; explain the function of standards and measurements in economy, efficiency and program audits.
After reading the material in this chapter, you should be able to: Define internal auditing; describe internal audit institutions (e.g. IIA); describe how internal auditors interact with independent auditors; explain internal auditors’ independence problems; and list features of internal reports; explain the function of standards and measurements in economy, efficiency and program audits.
Chapter 1 - The role of the public accountant in the American economy. After studying this chapter, you should be able to: Describe the character of assurance services, identify assurance services that involve attestation, describe the nature of financial statement audits, explain why audits are demanded by society,...
This publication was prepared by the International Federation of Accountants (IFAC).
Its mission is to serve the public interest, strengthen the worldwide accountancy
profession and contribute to the development of strong international economies by
establishing and promoting adherence to high quality professional standards, furthering
the international convergence of such standards and speaking out on public interest
issues where the profession’s expertise is most relevant.
From one of the most influential economists of the modern era, Keynes and his "General Theory" shaped economic thought and government policies for decades to come. Out of this magnum opus arose the Keynesian school of economics. Keynes argues that the level of employment in a modern economy was determined by three factors: the marginal propensity to consume (income that people chose to spend on goods and services), the marginal efficiency of capital (the rate used to see whether investments are worthy) and the rate of interest.
The World Trade Organization (WTO) is the only
international organization dealing with the rules
of trade between nations. At its heart are the WTO
agreements, negotiated and signed by the bulk
of the world’s trading nations and ratified in their
parliaments. The goal is to help producers of goods
and services, exporters and importers conduct their
Buy low, sell high! That's the shortcut to a fortune, right? Wrong! It is just one of many loss-causing cliches that the crowd chants as they lose money year after year. There are many other do's on Wall Street that are really don't such as the neccessity of reading the financial pages and watching the evening TV business report so your are in touch with important developments in the economy and its leading inclustries
The world economy of today is more integrated and interdependent than ever before. The
fact that in many industries historically distinct and separate markets are merging into one
global market leads towards an environment that offers more opportunities, but is also more
complex and competitive than it used to be.
One of the main factors that drive today’s economy is technology.
Traditional Supply Chain Management (SCM) aims at movement of goods and services from one end of
this chain to the other through different stages so as to improve the efficiency, productivity and profitability
of the entire process. As SCM spans across the economic functions of the entire value chain of
a product or service, it is vital for a company to join in, form, or coordinate its business related supply
chains, forming various kinds of business relationships.
Tiểu luận phương pháp nghiên cứu khoa học: “Service personal values and customer loyalty” A study of banking services in a transitional economy nhằm mục đích sử dụng khái niệm giá trị dịch vụ cá nhân để dự đoán sự hài lòng của khách hàng và lòng trung thành đối với dịch vụ ngân hàng, ngoài ra cũng xác nhận ba thành phần của giá trị dịch vụ cá nhân.