Service industry

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  • Computing the usual productivity measures requires data on the value of transactions and either prices or quantities. In the final research study of this volume, Erwin Diewert notes that Canada lacks direct price and quantity measures for many important services industries. Other nations also have this problem. As a result, the usual productivity indexes cannot be evaluated properly for those services industries, nor can we get a complete picture of productivity performance for the economy as a whole.

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  • The generalised nature of the HIV/AIDS epidemic in South Africa means that it impacts unevenly on businesses. Companies respond in varied ways, and with varied means, to the challenges posed by the epidemic. Assessment of the impacts of HIV/AIDS, and of the responses of companies to it, are critical to help mitigate the impact of the epidemic on productivity, labour costs, and the supply of skills.

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  • Chapter 11: Online service industries. After reading this chapter, you will be able to: Describe the major features of the online service sector. Discuss the trends taking place in the online financial services industry. Identify the key features of the online banking and brokerage, insurance, and real estate industries. Explain why online travel services can be considered the most successful B2C segment. Describe the major trends in the online travel services industry today. Explain why career services online may be the ideal Web business.

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  • I joined the computer industry at a time when a multi-million dollar installation had a massive two and a half megabytes of memory and you needed forearms like Popeye to change a disk pack. Two hundred megs of online storage provided by a drive unit the size of a chest freezer, sitting with so many other similarly enormous, noisy and tastefully coloured boxes all housed in a refrigerator as big as a basketball court. There was no such concept as ‘information technology’ then – what we did was called ‘electronic’ or ‘automated data processing’ (EDP, ADP or just DP).

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  • American Costumer Satisfaction Index (ACSI) and European Customer Satisfaction Index (ECSI) Intangible economic indicators Conducts analyses of customer service quality in 35 separate industries, 190 companies and government agencies on a scale of 1 to 100 Post-consumption assessment by the user about the product or service gained Uses expectancy confirmation-disconfirmation approach: focuses on service comparisons with customers prior expectations

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  • Telecommunications is now the fastest changing part of the IT industry, encompassing vast disciplines from distributed systems to real-time applications. I have had the pleasure of being involved in what I believe is the most exciting time in its history. It wasn’t always this way, as telecommunications started out as a novelty: ‘‘An amazing invention, but who would want to use one?’’ – US President Rutherford B. Hayes after making a telephone call from Washington D.C. to Philadelphia. Interestingly however, in 1879, the first telephone was installed in the White House.

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  • Assuming and managing risk is one of the important roles the financial services industry plays for its customers. The key, of course, is to manage risk profitably. Risk involves the many domain areas of expertise such as credit, investment, casualty, interest rate, and other traditional risks faced by financial services providers

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  • Quality is a key to success of service-oriented projects. Utilization of proper tools is important to the outcome of web service testing methodology. Being the leading open source web services testing tool, soapUI helps to build robust and flexible automated tests in a productive manner. "Web Services Testing with soapUI" guides you on adopting best web service testing mechanisms with the industry leading open source testing tool, soapUI.

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  • In-depth and comprehensive, this official Microsoft® RESOURCE KIT delivers the information you need to plan, deploy, and administer Remote Desktop Services in Windows Server 2008 R2. You get authoritative technical guidance from those who know the technology best-leading industry experts and members of the Microsoft Desktop Virtualization Team. Coverage includes scenarios for Remote Desktop Services (formerly known as Terminal Services), virtualizing roles, setting up Remote Desktop Virtualization Host (RDVS)...

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  • The service sector accounts for more than 70 percent of the gross domestic product (GDP) of advanced industrial economies. Though trade in services is difficult to calculate and many transactions still go uncounted, current estimates place the worth of such trade as at least $2.5 trillion, or about a third of total world trade. For the United States, the world’s most advanced industrial economy, the service sector looms even larger. Services account for almost 80 percent of U.S. production and U.S. employment (while manufacturing accounts for 19 percent of U.S.

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  • We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof, Duncan Anderson, Jennifer Gould, Robert Woodruff, Kevin Murray, Dale Leatherwood, Rhonda Harmon, and Robert Sanregret of Global Knowledge, for their generous access to the IT industry’s best courses, instructors and training facilities. Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks....

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  • Management in all business areas and organisational activities are the acts of getting people together to accomplish desired goals and objectives. Service is intangible, therefore, it is not too easy to define the theory application in varieties of service industries. Service Management usually incorporates automated systems along with skilled labour; it also provides service development.

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  • In the past three decades, due to significant liberalization and privatization the entire telecommunications industry has become a dynamic service industry subject to increasing competition with huge growth potential. (Graack, 1996). In recent years, in some Asian countries the number of mobile subscribers even passed the number of fixed-line subscribers (Fink, Matto, & Rathindran, 2003). Hence, the strategic behavior of telecommunications companies has attracted so much attention in recent years, both in the academic literature and in the popular press.

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  • Like the dollar bills on which its business is based, Wall Street has two faces. On one side, it is a place – a street in lower Manhattan. On the other, the term is shorthand for an industry – the US wholesale financial- services industry. Since Wall Street, the place, is the hub of this industry, much of the time the two meanings overlap. But lower Manhattan is by no means the totality of the US wholesale financial-services industry, and so sometimes the term embraces other locations and institutions....

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  • Emerging possibilities — A new type of industrialism — The loss of living systems — Valuing natural capital — The industrial mind-set — The emerging pattern of scarcity — Four strategies of natural capitalism — Radical resource productivity — Putting the couch potato of industrialism on a diet — An economy of steady service and flow — Restoring the basis of life and commerce

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  • Regulation of the telecommunications industry has traditionally focused on the supply side of the industry, chiefl y the retail segment of the market. Since liberalization of the industry has begun, regulation has gradually shifted to the wholesale segment of the market. The regulatory agencies have intervened to regulate access and facilitate entry and, hopefully, investment in infrastructure. This asymmetric regulation has had mixed results.

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  • Understand how broker-based services are performed online. Describe online travel tourism services and their benefits...

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  • This book distils years of work on the mobile telecommunications industry. I became interested in this industry for professional reasons during the mid-1990s, a period when the industry was making the jump from a premium service industry for mostly professional users to a truly mass market. In my capacity as an applied industrial organisation economist, I had the unique opportunity of evaluating the business plans and strategies of a large number of mobile telecommunications firms inside and outside Europe.

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  • The mutual fund industry, beset by net redemptions by investors and adverse global and local market conditions, shrank by 1.6% in terms of assets under management during the year FY2011-2012. However, volatile market conditions in the last two years have led to net withdrawals by investors to the tune of 49,406 crore INR in FY 2010-11 and 22,023 crore INR in FY 2011-12, leading to a further drop in AuM, in addition to the drop caused by adverse market movements. The mutual fund industry is primarily debt-oriented with debt funds (including liquid funds) forming 64% of the AuM.

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  • While PHI tends to cover certain typical services, there is diversity across OECD countries in both the health services and providers accessible by privately insured individuals. Such diversity reflects the scope of public coverage, and is affected by regulation and insurers’ strategies.

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