Service operation

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  • Operations Management is the activity of managing the resources which produce and deliver goods and services (Slack et al., 2010). Operations can be seen as one of many functions (e.g. marketing, finance, personnel) within the organisation. The operations function can be described as that part of the organisation devoted to the production or delivery of goods and services. This means all organisations undertake operations activities because every organisation produces goods and/or services.

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  • Operations Management is the activity of managing the resources which produce and deliver goods and services (Slack et al., 2010). Operations can be seen as one of many functions (e.g. marketing, finance, personnel) within the organisation. The operations function can be described as that part of the organisation devoted to the production or delivery of goods and services. This means all organisations undertake operations activities because every organisation produces goods and/or services.

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  • Tham khảo sách 'beginning excel services - wrox 2007', công nghệ thông tin, tin học văn phòng phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

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  • Chapter 1 - Introduction to operations management. In this chapter you should be able to: Define the terms operations management and supply chain, identify similarities and differences between production and service operations, explain the importance of learning about operations management,...

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  • Chapter 1 introduces you to the field of operations management. It describes the nature and scope of operations management, and how operations management relates to other parts of the organization. Among the other important topics it covers are a comparison of manufacturing and service operations, a brief history of operations management, and a list of trends in business that relate to operations. After you have read this chapter, you will have a good understanding of what the operations function of a business organization encompasses.

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  • Chapter 18 entitled 'Management of waiting lines' deals with waiting lines which commonly occur in all service systems. Management of queues is governed by a theory what has come to be known as 'queuing theory'. Queuing theory is directly applicable to a wide range of service operations, including call centers, banks, post offices, restaurants, theme parks, telecommunications systems, and traffic management.

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  • Chapter 7 "Facility decisions: Location and capacity", after studying this chapter you will be able to: Present a framework for evaluating alternative site locations; identify the various factors, both quantitative and qualitative, that should be taken into consideration when selecting a location for a manufacturing or service organization; distinguish between those factors that are important for locating a manufacturing facility and those that are important for locating a service operation;...

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  • Chapter 8 "Facility decisions: Layouts", after studying this chapter you will be able to: Introduce the different types of facility layouts that can be used in designing manufacturing and service operations, present a methodology for designing a process-oriented layout, introduce the concept of takt time and its relationship to the output capacity of a product-oriented layout,...

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  • Chapter 9 "Forecasting", after studying this chapter you will be able to: Introduce the basic concepts of forecasting and its importance within an organization, identify several of the more common forecasting methods and how they can improve the performance of both manufacturing and service operations, provide a framework for understanding how forecasts are developed,…

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  • Chapter 12 "Scheduling", after studying this chapter you will be able to: Provide insight into the scheduling of intermittent processes, emphasize the prevalence of job shops, especially in service operations, present examples showing the importance of worker scheduling in service sector job shops,...

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  • Cash availability is the lifeblood of the organization. With it, assuming there is proper management and economical, efficient, and Ceffective operations, the company can grow and prosper—without it the organization perishes. Like the absence of water to anything living, the absence of cash to the business means death—slow, torturous, physically painful, and men- tally agonizing. Business owners, managers, shareholders, ...

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  • The past decade has seen a vast upsurge in the importance attached to customer service from businesses operating in both the B2B (business to business) and B2C (business to consumer) fields. This increased activity has paid major benefits to early adopters. Differentiation through service is rapidly becoming a vital addi- tion to any business process. Organisations that are at the fore- front are reaping benefits in terms of customer loyalty, customer retention and employee satisfaction. Yet this is just the tip of the iceberg....

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  • Operations Management is the activity of managing the resources which produce and deliver goods and services (Slack et al., 2010). Operations can be seen as one of many functions (e.g. marketing, finance, personnel) within the organisation. The operations function can be described as that part of the organisation devoted to the production or delivery of goods and services. This means all organisations undertake operations activities because every organisation produces goods and/or services.

    pdf62p tuanloc_do 04-12-2012 76 32   Download

  • This book is titled ‘Airport design and operation’. However, the reader will not find chapters devoted exclusively to airport design or airport operation. Airport design and airport operation are closely related and influence each other. A poor design affects the airport operation and results in increasing costs. On the other hand it is difficult to design the airport infrastructure without sound knowledge of the airport operation. This is emphasized throughout the book.

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  • Operations management techniques and operations strategy can successfully be implemented to create more efficient and effective functionality within an enterprise. While these techniques and strategies are not innovative in and of themselves, the application of these techniques in new ways can prove to be extremely innovative. The chapters in Advanced Topics in Applied Operations Management creatively demonstrate a valuable connection among operations strategy, operations management, operations research, and various departments, systems, and practices throughout an organization....

    pdf210p orchid_1 25-09-2012 48 19   Download

  • Java and XML Learning Java Java Generics and Collections Head First Java Java in a Nutshell Java Power Tools Java Pocket Guide Enterprise JavaBeans 3.0 Java Message Service oreilly.com is more than a complete catalog of O’Reilly books. You’ll also find links to news, events, articles, weblogs, sample chapters, and code examples. oreillynet.com is the essential portal for developers interested in open and emerging technologies, including new platforms, programming languages, and operating systems. ...

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  • Modern WAN architectures require additional network capabilities to support current higher bandwidth and mission-critical applications. Requirements for deploying voice over IP (VoIP) and video conferencing include high availability, IP multicast, and quality of service (QoS). Today, most enterprises rely on private WAN connections such as Frame Relay, ATM, or leased-line services to connect their businesses.

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  • The book is devoted to a subject which deserves growing attention from policy makers, financial operators and academics. It is the issue of unbanking or underbanking in developed countries. With respect to this, the goal of the authors has been to devote more efforts to understanding the problem of financial exclusion in order to offer to low-moderate-income people new opportunities of accessing financial services (banking, credit and investment services)

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  • Cash availability is the lifeblood of the organization. With it, assuming there is proper management and economical, efficient, and Ceffective operations, the company can grow and prosper—without it the organization perishes. Like the absence of water to anything living, the absence of cash to the business means death—slow, torturous, physically painful, and men- tally agonizing.

    pdf113p transang4 01-10-2012 37 12   Download

  • We believe that the information in this booklet will be helpful during a company’s review of Vietnam as a site for a factory, to provide a service, or otherwise as an investment venue. We have emphasized material that would normally be on a site selection team’s check list. While the information is only a summary, we believe that this summary provides a significant amount of information on which a company can rely to understand Vietnam’s legal context. We hope that the material is useful.

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