Xem 1-20 trên 656 kết quả Service quality
  • THE RELATIONSHIP BETWEEN EMPLOYEE TURNOVER AND CUSTOMER SERVICE QUALITY IN CASINO RESTAURANTS The remaining panels present models for measures relating to school continuation rates, defined as one minus the cumulative dropout rate. In Panel C, the dependent variable is the fraction of students from the NELS 8th grade sample who were still in school at the time of the 12th follow-up survey four years later.

    pdf105p mualan_mualan 25-02-2013 28 8   Download

  • Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

    pdf12p change01 05-05-2016 5 2   Download

  • This research aims to examine a model of relationships among service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector. That addresses the lack of research of these relationships in terms of research setting and provides information for telecommunication companies in Laos improving their performance and competitive abilities.

    pdf156p change02 06-05-2016 1 1   Download

  • Development of packet-switched data communication networking technologies has been rapid in recent years, a phenomenon made possible by the open standardization process and the potential new territories for intellectual property creation. As a consequence, new ways of creating services have been devised, bringing more flexibility as compared to traditional telecommunications schemes.

    pdf355p vinhnghi 17-08-2009 78 13   Download

  • The article concludes that increase in service quality of the banks can develop customer satisfaction which ultimately retains valued customers...Keywords: Perceived Service Quality, SERVQUAL, customer satisfaction, BSR, Structural Regression.

    pdf25p kimcang111 31-03-2014 17 5   Download

  • This research took the investors as our empirical investors to discuss the cognition of service quality. We use Confirmatory Factor Analysis (CFA) and the Structural Equation Model (SEM) to analyze the casual relationships between service quality, customer trust, customer satisfaction, and customer loyalty.

    pdf12p kimcang111 31-03-2014 11 4   Download

  • Automated service quality has been recognised as the factor which determines the suc cess or failure of electronic commerce. Those models current ly available to measure automated service quality are limited in their focus, encompassing only one electronic channel – the internet – thereby ignoring attributes of the other automated service channels.

    pdf19p kimcang111 31-03-2014 31 3   Download

  • Chapter 13 - Services: the intangible product. In this chapter you will learn: Describe how the marketing of services differs from the marketing of products, discuss the four gaps in the service gap model, examine the five service quality dimensions, explain the zone of tolerance, identify three service recovery strategies.

    ppt25p estupendo5 24-08-2016 3 1   Download

  • Abstract of Doctoral thesis: Quality of financial- banking services in the commercial banks of Vietnam be an important contribution to the commercial banks of Vietnam in improving the service quality to increase competitive advantage in the financial market.

    pdf33p nhokbuongbinh91 24-11-2016 0 0   Download

  • Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality gaps. SERVQUAL as an effective approach has been studied and its role in the analysis of the difference between customer expectations and perceptions has been highlighted with support of an example.

    pdf10p emvitbeo 17-12-2009 213 75   Download

  • Thuyết trình: An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction nhằm mục đích sự hài lòng của khách hàng, tổng thể chất lượng dịch vụ internet banking, chất lượng sản phẩm dịch vụ ngân hàng.

    ppt26p slow_12 26-06-2014 29 7   Download

  • If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.

    pdf21p kimcang111 31-03-2014 23 2   Download

  • The study is important as the research provides a practical insight into banking in Australia concerning the role of automated banking services for retaining customers. Research findings indicated a significant influence of bank automated service quality on retention rates.

    pdf7p kimcang111 31-03-2014 33 2   Download

  • Learning objectives of this chapter include: Total quality management defined, quality specifications and costs, six sigma quality and tools, external benchmarking, ISO 9000, service quality measurement.

    ppt37p tangtuy11 20-05-2016 2 2   Download

  • The following VTOS standards for Tourist boat service staff have been prepared to give tourist boat companies and staff clear guidelines and standards on implementing quality processes in their work and in their businesses. The aim is to enable companies to develop a strong reputation for customer and service quality and thereby improve the business and profitability of their company.

    pdf52p tangtuy15 23-06-2016 7 2   Download

  • Total quality management, now a well known idea, is a philosophy of management for continuously improving the quality of products and processes. The idea is that the quality of products and processes is the responsibility of everyone who is involved with the development and/or use of the products or services. TQM involves management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

    pdf304p maket1311 16-10-2012 92 57   Download

  • Tham khảo sách 'professional excel services - wrox 2007', công nghệ thông tin, tin học văn phòng phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả

    pdf478p vusuakhonghat 29-05-2009 118 52   Download

  • CONTENTS: 2.1. Providing prompt service to customers 2.2. Establishing a rapport with customers 2.3. Handling customers complains 2.4. Delivering high-quality service to all customers, including those with specific needs 2.5. Promoting product and services.

    ppt26p anhtuan141090 11-05-2010 122 52   Download

  • Visual Objective for Case Study 2-1: QoS Mechanisms: 1. Review customer QoS requirements. Completely read the customer requirements provided. 2. Identify QoS service class requirements. With the aid of your partner, identify the service classes required to implement the administrative QoS policy based on customer requirements.

    ppt39p cavang_3004 23-10-2010 115 43   Download

  • Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners.

    pdf200p buoi_chieu 23-04-2013 64 32   Download

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